Events

It is Latin America’s premier connectivity and digital economy event, it gathers global industry leaders to focus on artificial intelligence, digital infrastructure, and cybersecurity.

The Expo Relación Cliente 2026 by IFAES takes place on October 7 and 8, 2026, at Kinépolis Ciudad de la Imagen in Madrid, Spain. This major event focuses on customer experience, contact centers, and artificial intelligence.

Visit us at our booth, #44!

Voxtron Communication Center (VCC) 19.4.3 introduces a wide range of enhancements designed to elevate customer engagement, empower agents, and strengthen your platform’s security and flexibility. Join us for a short, informative session covering everything that’s new in this release.

What You’ll Learn
✅ Richer engagement with CTLive: Markdown, GIFs, voice/video, and WhatsApp voice support
✅ Redesigned Web Client: dockable toolbars and real-time browser notifications
✅ Modernized, secure recording with REC 3.0 and SIPREC for QMS 12.x
✅ Simplified admin via automatic Active Directory sync

Enghouse Interactive is proud to participate as a sponsor of the CX Dinner 2026, an exclusive gathering of customer experience leaders, decision-makers, and industry experts taking place on 15 October 2026 in Paris. Centered around the latest findings from the Global Voices of Experience study, the event will explore the key trends, challenges, and opportunities shaping the future of customer experience. As a sponsor, we will host a dedicated table for our invited guests, providing an excellent opportunity to exchange ideas, network with peers, and discuss innovative CX strategies in an elegant and intimate setting.

Join us at the Customer Impact Summit, where customer service leaders, CX experts, and AI innovators come together to explore practical solutions for the future of customer engagement. As part of the event, Taoufik Massoussi will take the stage on October 20th at 14:00 with the session, “Leading Customer Service in the Age of AI: How It Changes the Role on a Daily Basis”, sharing real-world insights on how AI is transforming customer service operations, decision-making, and the day-to-day responsibilities of service leaders. Visit us to discover how organizations can combine AI innovation with human expertise to deliver exceptional customer experiences