Empower your teams and delight your customers

We provide contact center software solutions with industry-leading choice and flexibility

What We Do

We deliver a broad range of contact center software solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.

Featured Product Categories

Contact Center Software

Provides the benefit of a comprehensive, operationally-flexible contact center solution without the headaches of owning it.

Recording & Quality Management

Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Quality Management helps optimize agent coaching, training, and performance.

Agent Improvement

Optimize contact center agent skills and engagement while improving Customer Experiences (CX).

Self-Service

Help customers help themselves and easily enable them to zero out to an agent for more complex needs. Includes IVR, speech recognition, and voice biometrics.

Artificial Intelligence

Listen, Understand and Act on what your customers are saying. Use AI to optimize processes, services, resources and solutions – and improve overall business outcomes.

Outbound Communications

Proactively engage with customers, partners, suppliers, via agents or using agentless outbound notifications, while ensuring all regulatory obligations are respected.

Workforce Management (WFM)

Deliver a high-quality customer experience and improve agent job satisfaction while reducing costs by efficiently staffing your contact center with the right number of agents with the correct skills.

Analytics

Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure.

What sets us apart

With over 35 years of experience in the Contact Center Industry, Enghouse Interactive offers two hallmark points of difference – Reliability and Choice

Reliability

Across the organization, we do what we say and finish what we start. We are committed to continually evolving our solutions to deliver the advanced capabilities that our customers need while ensuring we consistently honor all our financial commitments.

Choice

By offering Cloud, On-Premise, or Hybrid deployments, we ensure that our customers can use the approach that best meets their needs, with the ability to seamlessly transition from one platform to another on their timelines. Enghouse Interactive simplifies the advanced integrations customers want by leveraging a broad range of technologies based on open standards.

Enghouse Interactive works with most industry verticals. Explore some featured industry-specific solutions.

Explore Solutions Tailored to Your Size of Company

Enterprise-Size Companies

Enterprise Contact Centers (500+) Geo-redundant Contact Center Software. Deployed Globally. Managed Locally.

Medium-Size Companies

Medium Contact Centers (250-500 Agents) Growing Small Business. Aspirational Enterprises. Where Does Your Organization Fit?

Small-Size Companies

Small Call Centers, Help Desks (10-250 Agents) Cost Effective. Fully Featured. Easy to Use.

Featured Blog Posts

Browse More Articles

Sep 9, 2024 | By Enghouse Blog Team

Contact Center: How to integrate artificial intelligence

AI is transforming contact centers by automating customer interactions, enhancing agent productivity, and improving CX. EnghouseAI offers modular solutions for seamless AI integration, optimizing processes, and driving customer satisfaction and retention.

Aug 1, 2024 | By Larry Ekiert

Empowering the Connected Rep to drive customer service success

Changing customer service needs mean companies need to transform the role of the agent – and a technology strategy that Gartner calls the Connected Rep can help.

Jul 25, 2024 | By Enghouse Blog Team

The Top Contact Center Events and Conferences in USA for 2024

Discover the top contact center events and conferences in the USA for 2024. The events in the list are handpicked by Enghouse Interactive, a leading contact center solution provider, empowering businesses with cutting-edge technology for over 35 years.

Latest From Enghouse Interactive

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Press Releases

Enghouse announces expansion of our cloud contact center technology in the Middle East through our partnership with Voxtron

Press Releases

Enghouse Launches its Next-Generation EnghouseAI Suite

Press Releases

Enghouse Enhances Video Conferencing Solutions

EnghouseAI

Practical AI for Smarter CX

Enghouse CCaaS

Resilient. Flexible. Accessible. Ensuring hybrid agents are always available.

Embrace Evolution

With Microsoft Teams call center software solution by Enghouse Interactive

Automated Agent Evaluation

Evaluate 100% of agent interactions - consistently, comprehensively, and without bias

Empower your teams and delight your customers