1
REDUCTION OF RESPONSE TIMES
Combine intelligent routing and automatic response suggestions to augment your agents, increase their productivity and improve quality of service
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OPTIMIZE INCOMING EMAIL MANAGEMENT TO PROVIDE THE MOST RELEVANT PERSONALIZED RESPONSES AT FIRST CONTACT
Providing expertise, consistency and personalization for lasting customer relationships
2
CONSISTENCY AND CUSTOMIZATION
The centralized knowledge base and 360° view of the customer help your agents respond with relevance, contextualization and consistency while personalizing exchanges
3
BETTER CONTROL OF MESSAGE VOLUMES
Message traceability for better processing and increased volume control that improves your SLA
Automatic response suggestions
Process flexibility
Monitoring and continuous improvement of activity
Intelligent routing
Branding and brand image
Complete interaction history
Automatic response suggestions
Using artificial intelligence, Eptica scans the customer’s message and automatically suggests the best responses.
Process flexibility
Agents have complete freedom to respond, forward or forward customer messages.
Monitoring and continuous improvement of activity
Recording of activities and use of the knowledge base, analyzes and statistics to continuously improve the quality of service.
Intelligent routing
AI helps understand the customer’s message and tone in order to handle it with the right level of priority and by the right agent
Branding and brand image
Automatically add branding elements to all outgoing messages, in addition to customer information and agent name.
Complete interaction history
Provide agents with customer interaction history, other pending requests, and a summary of their specific needs and interests.
Large international companies in the banking, insurance, retail, tourism and public institutions sectors entrust Eptica with the management of their digital conversations.
Test our solutions now!
Enghouse Interactive solutions cover a broad spectrum to help you improve your customers’ experience.
- Multichannel contact center
- Digital conversations
- Video Collaboration
- Unified Communications (UCaaS)
- Voice of the customer
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