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Secure Contact Center for On-Premises or Private Cloud
Experience unparalleled control and flexibility with secure on-premises and private cloud contact center solutions.
Future-Ready,
Flexible and Secure
Full Infrastructure Control
Retain complete authority over your IT environment with an on-premises call center or contact center deployment. Ideal for organizations with strict compliance, latency, or customization requirements. Comply with business rules and security policies with zero compromise.
Dedicated Private Cloud Agility
Get cloud flexibility while maintaining exclusivity and security. Enghouse’s private cloud contact center delivers scalability and accessibility within your dedicated ecosystem.
Seamless Integration with Microsoft Teams
Combine your on-prem or hosted contact center solution with Microsoft Teams to streamline agent workflows and elevate collaboration. Native integration ensures minimal disruption, unified reporting, and quick onboarding, in the cloud or on-prem.
High-Availability and Disaster Resilience
Ensure mission-critical uptime and business continuity even during unexpected events with Enghouse on-prem contact center. Deploy in a private cloud or hybrid configuration to take advantage of the built-in resiliency and geo-redundancy of the cloud infrastructure for continuous operation in even the most complex environments.
Mix it up with a Hybrid Environment
Adapt to changing demands by flexibly combining on-premises and cloud capabilities. Use the cloud to handle temporary workload surges; maintain compliance by keeping sensitive data on-prem, and shift functions like outbound calling to the cloud. Ensure business continuity with cloud-based backups for your on-prem system, and unlock cost savings by adding innovations like AI through the cloud.
FAQs
Frequently Asked Questions
What is an on-premises contact center?
An on-premises contact center is a solution deployed and maintained within your organization’s own IT infrastructure, offering you full control over your own data and security.
What are the benefits of private cloud contact centers?
Private cloud contact centers combine the flexibility of the cloud with your own dedicated infrastructure. Having a dedicated instance gives you enhanced security, scalability, and customization, while still offloading IT overheads and reducing footprint.
Can on-premises and private cloud contact centers support omnichannel interactions?
Yes, Enghouse supports voice, email, chat, SMS, video, and social media channels across all its contact center deployments, including on-premises, private cloud and multi-tenant cloud configurations.
On-premises vs cloud contact center, what's right for me?
Each deployment offers benefits, depending primarily on your priorities regarding data and management control, infrastructure and resource costs, and management overheads.
- An on-prem contact center allows organizations full control of their infrastructure and data. Your data never leaves your premises, and your own IT team (or trusted services provider) manages all aspects of the solution on site. This deployment model is non-negotiable for some organizations where data security is an absolute imperative.
- Contact centers in the cloud can reduce IT and facilities costs for businesses, while providing greater flexibility, scalability, and ease of use. There are also various cloud options. As well as public or multi-tenanted cloud, where regular updates, new features, and improvements are automatically rolled out, there is hosted or private cloud, which brings some of the benefits of on-prem such as data and management control and more customization.
For more information download our eGuide: Options for Migrating your Contact Center
Assets
Further Reading
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