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Attendant Console
Teams, Cisco, Avaya and Ribbon Call Management Consoles
Respond. Route. Track. Accelerate Call Handling and Improve Service Levels. Make positive and professional impressions, even when managing high call volumes. Reduce call abandonment rates and lower the overall cost of service, while providing consistently prompt and professional service for your UC/UCaaS or PBX based communications infrastructure.
From the first point of contact, to making sure a customer reaches the right person, providing your team with the tools to identify, prioritize and route calls every time is essential. The reality of pervasive remote working and hybrid work environments, has far reaching impacts, including how to ensure that customers are properly served, even when no-one is in the actual office.
With more than 25 years of success in developing and enhancing the world’s most widely deployed attendant console solutions, it’s evident that fast and accurate call handling is of utmost importance in creating an exceptional first impression. Enghouse Attendant Console solutions combine flexible call handling features with comprehensive directory and presence information, ensuring that the front office can manage and dispatch interactions to the correct persons quickly and efficiently, no matter they may be located- locally or globally.
Advantages
Enghouse Attendant Console
Easy to Use
Combining intuitive call handling with powerful unified communications capabilities ensures improved productivity and a better customer experience.
Never Miss a Call
Single click shortcuts and intuitive capabilities optimize call flows and routing/redirections, with presence indicating whether or not an individual is currently available.
Optimize and Extend
Highly reliable software solutions are created for, and integrate with your existing PBX, Unified Communications, XaaS cloud, and mixed-switch environments.
Scalable
From a single console deployment to a multi-tenant deployment with thousands of consoles, including enterprises with over 100,000 contacts.
Benefits
Superior Call Handling Capabilities
Whether you expect your receptionist to provide a high-quality caller experience, or your needs are more complex Enghouse Attendant Console solutions are reliable, intuitive, cost-effective, and scalable.
Intelligent Call Queuing
Powerful queuing engines identify and route calls to the most appropriate resource. Real-time status information ensures calls can be answered without delay.
Support Multi-company Sites
Intuitive interface enables local or geographically dispersed operators to manage calls efficiently and quickly at a single-site or across highly complex multi-site, multi-tenant, multi-language environments.
Presence Enabled Directory
Powerful directory features provide access to centralized, comprehensive contact information. Contact data is easily maintained with directory integration.
Flexible Rules
Treat calls or queues differently depending on applied business rules. Increase customer service levels by providing high-value customers priority over less urgent calls, play different status greetings depending on originating queue or destination, or route calls to a specific office based on time zone.
Personalized Customer Service
Use caller ID and screen-pop directory information to greet the caller by name and quickly establish the likely reasons for the call.
Complementary
Enghouse Solutions
Audio Branding
Ensure all customer touchpoints are professionally scripted and recorded in HD Audio to make sure they are as professional as possible. Over 30 languages are available. More…
Outbound Communications
Proactively engage with customers, partners, suppliers, via agents or using agentless outbound notifications, while ensuring all regulatory obligations are respected. More…
Analytics
Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure. More…
Recording and Quality Management
Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Optimize agent coaching, training, and performance. More…
AI Insights
Listen, Understand and Act on what your customers are saying. Optimize processes, services, and solutions based on real customer inputs. More…
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