White Label Contact Center Platform

Reliable, Resilient and Agile

The Enghouse White Label Contact Center platform is purpose built for global telecommunications services and technology providers who want a proven, highly scalable, carrier-grade, multi-tenant, omnichannel offering for providing CCaaS solutions to their customers.

This comprehensive platform features the EnghouseAI suite of solutions as well as key capabilities including intelligent multi-channel routing; integrated self-service; web accessible interfaces; CRM, ERP, and UC integrations; predictive dialing; chatbots; video calling; advanced recording; reporting; quality management; tenant-specific administrative tools – and more.

In continuous use for over a decade by some of the world’s largest service providers, it reliably provides advanced contact center capabilities to the highest number of seats globally.

Advantages

Enghouse White Label Contact Center Platform

Comprehensively Equipped

Highly reliable Contact Center solution supporting leading technologies and infrastructure

Multi-Tenant Architecture

With extensive tenant self-administration capabilities

Telco Tested

Created with carrier-grade reliability and scalability, ensuring minimal downtime and uninterrupted service

Extensive Integrations

With leading CRM, Unified Communications, social messaging, and other business applications

Highly-Flexible

Easily customizable, enabling tenants to offer the right feature set to their users

Features and Benefits

Top Benefits of Enghouse White Label Contact Center Platform

Multi-Tenant or Single Customer

All components are scalable and extendable to meet the needs of any size deployment.

Omnichannel Communications

Enhance customer satisfaction by providing seamless, consistent experiences across multiple communication channels.

Comprehensive Reporting

Choice of standard reporting or advanced Business Intelligence with visual dashboards for managing all resources.

Unlimited Integrations

Easy to integrate with existing business systems and infrastructure, significantly reducing the time, cost, and complexity of creating and deploying optimized omnichannel self-service.

Call and Screen Recording

Multimedia recording, storage, access, and playback, regardless of contact type; meet regional and international compliance and regulatory needs.

Practical AI for Smarter CX

Integrate AI in all aspects of the contact center to deliver excellent customer service, by enhancing agent productivity and uncovering actionable insights.

Virtual Assistants (Chatbots)

Fully automated, rules-based chatbots provide customer and agent assistance and improve CX by significantly reducing service times.

Agent Assistance

Proactively provide agents with personalized answers, plus offer real-time agent guidance to enhance customer satisfaction.

Workforce Management

Enhance efficiency by optimizing agent scheduling, improving customer service, and reducing operational costs.

Outbound Notifications and Dialing

List-based campaigns featuring predictive dialing, plus automated and proactive multi-channel engagement with customers and prospects to provide reminders, follow-ups, etc.

Mobile-Optimized

Display a full set of easy-to-read menu options optimized for the mobile device being used. Delivers multi-media interactions without needing additional telephony capacity.

Open APIs

Integrate with advanced Knowledge Bases, databases, computer telephony integration (CTI) applications, and CRM systems.

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