Enghouse Interactive prides itself on its customer-centric focus and has pursued acquisitions and innovations to resolve customer identified needs. Each initiative reinforces our leading-edge capabilities, enhancing the functionality provided and delivering operational flexibility via best-in-class ease of use.
Capabilities Acquired: Self-service software, AI-powered chatbots with 2-way text messaging
Delivered: AI-enabled Agent Assessment capabilities, ability to consistently rate 100% of calls eliminating interpersonal bias. Intuitive and easy collaboration across the organization with an Enghouse developed Unified Communications platform.
Capability Acquired: Advanced Contact Center platform