The most secure virtual meeting solution – for optimal customer or team experiences. Host face-to-face meetings from anywhere as simply and efficiently as possible.
With consumers using video in just about every way possible in their personal interactions, the expectation is that video should be an option when they are looking to resolve a business need or solve an issue.
Omni-channel contact centers integrate video the same way they treat social media and audio, as part of a total solution that enhances the customer experience (CX). With the ability to record the video stream and capture screen interactions, quality management, and agent optimization are further enhanced and simplified. By using video to see the problem first-hand – agents can better assess the situation for themselves and determine the best course of action, typically much more quickly than relying on someone trying to describe the issue. The result is a shorter time frame from first contact to resolution – a benefit to both the customer and the organization.
Vidyo is a high-performance video conferencing and collaboration platform that helps organizations of all types conduct virtual meetings and facilitate team, customer, partner, and supplier engagement.
Vidyo provides the highest level of security – across cloud, hybrid, and on-premise deployments. Communications are secured using a constantly evolving range of security technologies and protocols to ensure the highest level of privacy can be provided, while also adhering to SOC 2 and HIPPA regulations.
Offering a unified user experience across mobile, desktop, and conference room endpoints, Vidyo delivers an enterprise-grade experience with consistency, and ease of use that drives end-user adoption.
Cloud-based deployments can be completed rapidly, with no disruption to ongoing operations, delivering a quick ROI, while its robust and optimized cloud services eliminate the ongoing burden of managing a video network. This frees up the organization’s IT resources to focus on strategic projects that better impact bottom-line results.
Ensures all participants can see and hear exactly what needs to be understood.
Show what needs to be done to resolve an issue or explain a situation instead of explaining it.
Provide ‘on demand’ playback whenever and wherever required – optimizes training investments.
Provide customers with the communications and collaboration channels they want for the best possible experience.
Able to leverage HD 4K and 8K displays, while delivering the most stunning quality imaginable – up to 16x better than the industry average of 720p.
Use any Cloud Infrastructure, unique Private Instance provides premium security for hyper-sensitive video-conferences.
Especially mobile and wireless networks with unsurpassed error resiliency and can even adapt to 20% packet loss, more than 2X the industry average.
Open-standards-based ensures seamless integration or embedding into any workflow or application.
Open standards-based which ensures a smooth migration path for emerging and evolving standards and technologies, powered by over 170+ innovative patents.
Ensures participant privacy and security – data never shared, meets HIPPA, SOC2, while being JITC and GDPR certified.
SRTP encryption, FIPS 140-2 certified libraries, secure HTTPS login utilizing industry-standard PKIs and TLS using strong encryption ciphers for signaling.
Vidyo Security Council regularly reviews and updates policies, processes, and procedures based on evolving threats. Industry-leading scanning tools ensure servers and other technologies meet the highest possible security standards.
Easily use video to better engage with customers and prospects, while leveraging video to optimize staff training.
Optimizes videos by adding chapters, subtitles (with choice of languages), along with keyword indexing that helps increase engagement and extends the video’s life-cycle across many different uses.
Administrators benefit from detailed usage statistics and reporting which provides comprehensive oversight into the number of concurrent participants, total voice or video usage, the number of meetings held, license utilization, registered users, and active endpoints across the platform.
Using the Momindum Streaming infrastructure, broadcast Vidyo meetings to an unlimited audience without crashing your internet network. Engage with viewers with the moderated Q&A capability.
Enghouse Contact Center software solutions provide all the functionality you need, with the flexibility you demand. More…
Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Optimize agent coaching, training, and performance. More…
Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure. More…
Ensure that you get the right information to an agent or customer as quickly as possible. Improves customer self-service capabilities while ensuring information is provided in the format the customer prefers. More…
Listen, Understand and Act on what your customers are saying. Optimize processes, services, and solutions based on real customer inputs. More…
Help customers help themselves and easily enable them to zero out to an agent for more complex needs. Includes IVR, speech recognition, and voice biometrics. More…
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