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Contact Center Software

Empower your teams and delight your customers

We provide contact center software solutions with industry-leading choice and flexibility

About Us

What We Do
We deliver a broad range of contact center software solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.
Featured Product Categories
Contact Center Software
Contact center

Contact Center Software
Provides the benefit of a comprehensive, operationally-flexible contact center solution without the headaches of owning it.

Recording and quality management

Recording & Quality Management
Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Quality Management helps optimize agent coaching, training, and performance.

Call Center Agent improvement

Agent Improvement
Optimize contact center agent skills and engagement while improving Customer Experiences (CX).

Self-service

Self-Service
Help customers help themselves and easily enable them to zero out to an agent for more complex needs. Includes IVR, speech recognition, and voice biometrics.

Artificial intelligence

Artificial Intelligence
Listen, Understand and Act on what your customers are saying. Use AI to optimize processes, services, resources and solutions – and improve overall business outcomes.

Outbound communications

Outbound Communications
Proactively engage with customers, partners, suppliers, via agents or using agentless outbound notifications, while ensuring all regulatory obligations are respected.

Workforce Management (WFM)
Deliver a high-quality customer experience and improve agent job satisfaction while reducing costs by efficiently staffing your contact center with the right number of agents with the correct skills.

Analytics

Analytics
Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure.

What sets us apart
With over 35 years of experience in the Contact Center Industry, Enghouse Interactive offers two hallmark points of difference – Reliability and Choice
Reliability

Reliability

Across the organization, we do what we say and finish what we start. We are committed to continually evolving our solutions to deliver the advanced capabilities that our customers need while ensuring we consistently honor all our financial commitments.

choice icon

Choice

By offering Cloud, On-Premises, or Hybrid deployments, we ensure that our customers can use the approach that best meets their needs, with the ability to seamlessly transition from one platform to another on their timelines. Enghouse Interactive simplifies the advanced integrations customers want by leveraging a broad range of technologies based on open standards.

Industries
Enghouse Interactive works with most industry verticals. Explore some featured industry-specific solutions.
Financial Services
Financial Services
 Technology
Technology
 Healthcare
Healthcare
 Public Sector
Public Sector
 Media Sector
Media Sector
Explore Solutions Tailored to Your Size of Company
Enterprise solutions

Enterprise-Size Companies

Enterprise Contact Centers (500+) Geo-redundant Contact Center Software. Deployed Globally. Managed Locally.

Enterprise solutions

Medium-Size Companies

Medium Contact Centers (250-500 Agents) Growing Small Business. Aspirational Enterprises. Where Does Your Organization Fit?

Small business

Small-Size Companies

Small Call Centers, Help Desks (10-250 Agents) Cost Effective. Fully Featured. Easy to Use.

Featured Blog Posts
Browse More Articles
May 29, 2025 | By Enghouse Blog Team
The new ContaCT Highway 8 (CT8) available now!

The new ContaCT Highway 8 - CT8: Kubernetes architecture, revamped GUI, Vecko AI, CT Live Manager and Outbound capabilities

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May 28, 2025 | By Enghouse Blog Team
VECKO: CT8’s AI Improving CX and Outbound

Enghouse Interactive is pleased to introduce the latest version of its flagship product, ContaCT Highway 8 (CT8). To meet the increasingly complex challenges of today’s contact centers, we have integrated our advanced artificial intelligence solution, Vecko, into CT8.

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May 26, 2025 | By Barbara Stuart
Contact Center Software for E-Commerce: 5 Proven Ways to Boost Customer Satisfaction Scores (CSAT)

Don’t let slow service hurt your e-commerce brand. Improve CX and CSAT with smarter contact center solutions. Learn more now

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Latest From Enghouse Interactive
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Highlights
Enghouse Interactive at Enterprise Connect – Q&A with Buster Hansen
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Press Releases
Enghouse Interactive Announces Support for Microsoft Teams Phone extensibility
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Press Releases
Enghouse Acquires Aculab PLC
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