Empower your teams and delight your customers

We provide contact center solutions with industry-leading choice and flexibility

What We Do

We deliver a broad range of call center software solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.

Featured Product Categories

Contact Center Software

Provides the benefit of a comprehensive, operationally-flexible contact center solution without the headaches of owning it.

Recording & Quality Management

Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Quality Management helps optimize agent coaching, training, and performance.

Agent Improvement

Optimize agent skills and engagement while improving Customer Experiences (CX).

Self-Service

Help customers help themselves and easily enable them to zero out to an agent for more complex needs. Includes IVR, speech recognition, and voice biometrics.

Artificial Intelligence

Listen, Understand and Act on what your customers are saying. Optimize processes, services, and solutions based on real customer inputs.

Outbound Communications

Proactively engage with customers, partners, suppliers, via agents or using agentless outbound notifications, while ensuring all regulatory obligations are respected.

Unified Communications/UCaaS

Increase communications capabilities and efficiency, and enhance organizational collaboration while reducing costs, by replacing the limited functionality of an old PBX.

Analytics

Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure.

What sets us apart

With over 35 years of experience in the Contact Center Industry, Enghouse Interactive offers two hallmark points of difference - Reliability and Choice

Reliability

Across the organization, we do what we say and finish what we start. We are committed to continually evolving our solutions to deliver the advanced capabilities that our customers need while ensuring we consistently honor all our financial commitments.

Choice

By offering Cloud, On-Premise, or Hybrid deployments, we ensure that our customers can use the approach that best meets their needs, with the ability to seamlessly transition from one platform to another on their timelines. Enghouse Interactive simplifies the advanced integrations customers want by leveraging a broad range of technologies based on open standards.

Enghouse Interactive works with most industry verticals. Explore some featured industry-specific solutions.

Explore Solutions Tailored to Your Size of Company

Enterprise-Size Companies

Enterprise Contact Centers (500+) Geo-redundant Contact Center Software. Deployed Globally. Managed Locally.

Medium-Size Companies

Medium Contact Centers (250-500 Agents) Growing Small Business. Aspirational Enterprises. Where Does Your Organization Fit?

Small-Size Companies

Small Call Centers, Help Desks (10-250 Agents) Cost Effective. Fully Featured. Easy to Use.

Featured
Blog Posts

Browse More Articles

Dec 6, 2023 | By Hellen Billingham

The importance of customer control in increasing satisfaction

A lack of customer control is one of the biggest gripes people have when interacting with companies. Endless call queues, long wait times for answers and confusing online information all impact their experience.

Nov 27, 2023 | By Carl Townley-Taylor

Unlocking the real power of contact center analytics

Effective contact center analytics are vital to delivering efficient, high-quality customer service. However, customer service operations produce vast amounts of data. This covers everything from metrics on call length to more in-depth quality assessments of individual interactions...

Nov 20, 2023 | By Kate Nasser, The People Skills Coach™, Author, Leading Morale

Essential Leadership People Skills Steps for Excellent Agent Experience & Morale

How you treat the agents matters! Use the following six essential people skills steps to engage agents and make their daily work experience full of meaning and importance to the business.

Latest From Enghouse Interactive

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Press Releases

Voxtron Middle East Expands Portfolio to Include Enghouse CCaaS Solutions

Enghouse CCaaS

Resilient. Flexible. Accessible. Ensuring hybrid agents are always available.

Webinar: On-Demand

5 ways to supercharge your call center experience

Embrace Evolution

With Microsoft Teams call center software solution by Enghouse Interactive

SmartQuality

Evaluate 100% of agent interactions - consistently, comprehensively, and without bias

AI Insights

Extract actionable insights that empower agents to improve the contact center experience

Enghouse Connect

Improve customer responsiveness – engage staff over audio, video, text, or email. Anytime. Anywhere.

Empower your teams and delight your customers