Contact Center Software

Empower your teams and delight your customers

We provide contact center solutions with industry-leading choice and flexibility
About Us
Contact center team member
What We Do
We deliver a broad range of call center software solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.
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What sets us apart
With over 35 years of experience in the Contact Center Industry, Enghouse Interactive offers two hallmark points of difference - Reliability and Choice
Across the organization, we do what we say and finish what we start. We are committed to continually evolving our solutions to deliver the advanced capabilities that our customers need while ensuring we consistently honor all our financial commitments.
Flexibility and choice
By offering Cloud, On-Premise, or Hybrid deployments, we ensure that our customers can use the approach that best meets their needs, with the ability to seamlessly transition from one platform to another on their timelines. Enghouse Interactive simplifies the advanced integrations customers want by leveraging a broad range of technologies based on open standards.
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Enghouse Interactive works with most industry verticals. Explore some featured industry-specific solutions.
Blog Posts
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Dec 6, 2023 | By Hellen Billingham

A lack of customer control is one of the biggest gripes people have when interacting with companies. Endless call queues, long wait times for answers and confusing online information all impact their experience.

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Nov 27, 2023 | By Carl Townley-Taylor

Effective contact center analytics are vital to delivering efficient, high-quality customer service. However, customer service operations produce vast amounts of data. This covers everything from metrics on call length to more in-depth quality assessments of individual interactions...

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Nov 20, 2023 | By Kate Nasser, The People Skills Coach™, Author, Leading Morale

How you treat the agents matters! Use the following six essential people skills steps to engage agents and make their daily work experience full of meaning and importance to the business.

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Latest From Enghouse Interactive
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Press Releases
Voxtron Middle East Expands Portfolio to Include Enghouse CCaaS Solutions
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Press Releases
Enghouse Expands Partnership with Intertec Systems, Providing Video Collaboration and Contact Center Technologies to the Middle East
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Press Releases
Enghouse Systems Completes Lifesize Acquisition
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