Empower your teams and delight your customers

We provide contact center software solutions with industry-leading choice and flexibility

What We Do

We deliver a broad range of contact center software solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.

Featured Product Categories

Contact Center Software

Provides the benefit of a comprehensive, operationally-flexible contact center solution without the headaches of owning it.

Recording & Quality Management

Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Quality Management helps optimize agent coaching, training, and performance.

Agent Improvement

Optimize contact center agent skills and engagement while improving Customer Experiences (CX).

Self-Service

Help customers help themselves and easily enable them to zero out to an agent for more complex needs. Includes IVR, speech recognition, and voice biometrics.

Artificial Intelligence

Listen, Understand and Act on what your customers are saying. Use AI to optimize processes, services, resources and solutions – and improve overall business outcomes.

Outbound Communications

Proactively engage with customers, partners, suppliers, via agents or using agentless outbound notifications, while ensuring all regulatory obligations are respected.

Workforce Management (WFM)

Deliver a high-quality customer experience and improve agent job satisfaction while reducing costs by efficiently staffing your contact center with the right number of agents with the correct skills.

Analytics

Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure.

What sets us apart

With over 35 years of experience in the Contact Center Industry, Enghouse Interactive offers two hallmark points of difference – Reliability and Choice

Reliability

Across the organization, we do what we say and finish what we start. We are committed to continually evolving our solutions to deliver the advanced capabilities that our customers need while ensuring we consistently honor all our financial commitments.

Choice

By offering Cloud, On-Premises, or Hybrid deployments, we ensure that our customers can use the approach that best meets their needs, with the ability to seamlessly transition from one platform to another on their timelines. Enghouse Interactive simplifies the advanced integrations customers want by leveraging a broad range of technologies based on open standards.