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Empower your teams and delight your customers

We provide contact center software solutions with industry-leading choice and flexibility

About Us

What We Do
We deliver a broad range of contact center software solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.
Featured Product Categories
Contact Center Software
Contact center

Contact Center Software
Provides the benefit of a comprehensive, operationally-flexible contact center solution without the headaches of owning it.

Recording and quality management

Recording & Quality Management
Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Quality Management helps optimize agent coaching, training, and performance.

Call Center Agent improvement

Agent Improvement
Optimize contact center agent skills and engagement while improving Customer Experiences (CX).

Self-service

Self-Service
Help customers help themselves and easily enable them to zero out to an agent for more complex needs. Includes IVR, speech recognition, and voice biometrics.

Artificial intelligence

Artificial Intelligence
Listen, Understand and Act on what your customers are saying. Use AI to optimize processes, services, resources and solutions – and improve overall business outcomes.

Outbound communications

Outbound Communications
Proactively engage with customers, partners, suppliers, via agents or using agentless outbound notifications, while ensuring all regulatory obligations are respected.

Workforce Management (WFM)
Deliver a high-quality customer experience and improve agent job satisfaction while reducing costs by efficiently staffing your contact center with the right number of agents with the correct skills.

Analytics

Analytics
Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure.

What sets us apart
With over 40 years of experience in the Contact Center Industry, Enghouse Interactive offers AI plus two hallmark points of CX difference: Reliability and Choice
Reliability

Reliability

Across the organization, we do what we say and finish what we start. We are committed to continually evolving our solutions to deliver the advanced capabilities that our customers need while ensuring we consistently honor all our financial commitments.

choice icon

Choice

By offering Cloud, On-Premises, or Hybrid deployments, we ensure that our customers can use the approach that best meets their needs, with the ability to seamlessly transition from one platform to another on their timelines. Enghouse Interactive simplifies the advanced integrations customers want by leveraging a broad range of technologies based on open standards.

Industries
Enghouse Interactive works with most industry verticals. Explore some featured industry-specific solutions.
Financial Services
Financial Services
 Technology
Technology
 Healthcare
Healthcare
 Public Sector
Public Sector
 Media Sector
Media Sector
Explore Solutions Tailored to Your Size of Company
Enterprise solutions

Enterprise-Size Companies

Enterprise Contact Centers (500+) Geo-redundant Contact Center Software. Deployed Globally. Managed Locally.

Enterprise solutions

Medium-Size Companies

Medium Contact Centers (250-500 Agents) Growing Small Business. Aspirational Enterprises. Where Does Your Organization Fit?

Small business

Small-Size Companies

Small Call Centers, Help Desks (10-250 Agents) Cost Effective. Fully Featured. Easy to Use.

Featured Blog Posts
Browse More Articles
Oct 22, 2026 | By Larry Ekiert
A game plan for financial institutions and credit unions, Part 2: Process modernization

The Power of Moving Forward Faster - Legacy Technology Affects Process Modernization - It's an Impediment to Successfully Serving Your Clients, Members, and Customers. Investment Firms, Insurance Companies, and Financial Services organizations including Credit Unions (FI for short) are typically limited in their operational flexibility due to the state of their existing infrastructure, systems, and the rigid, typically manual processes they rely on. The reality is that these organizations can’t or are unwilling to replace their core systems any time soon, due to cost, proprietary technologies, or archaic data structures. Hybrid Helps Things Happen

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Oct 15, 2026 | By Larry Ekiert
A game plan for financial institutions and credit unions, part 1: Simplified, successful client engagement

The Power of Moving Forward Faster - Legacy Technology is the Impediment to Successfully Serving Your Clients, Members, and Customers. Investment Firms, Insurance Companies, and Financial Services organizations including Credit Unions (FSI’s for short) are typically limited in their operational flexibility due to the state of their existing infrastructure and systems. The reality is that these organizations can’t or are unwilling to replace their core systems any time soon, due to cost, proprietary technologies, or archaic data structures. Hybrid Helps Things Happen

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Oct 7, 2026 | By Steve Nattress
AI Beyond Chatbots – Five Ways to Expand AI Across Your Contact Center

Move AI beyond chatbots with five proven use cases for contact center AI automation. See where AI can deliver value and plan your next step.

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Latest From Enghouse Interactive
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Events
Webinar – The Intelligent 360° Omnichannel Contact Center for Exceptional Customer Service
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Events
Service Summit Dusseldorf 2026
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Events
Webinar: Voxtron new release – 19.4.3
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