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Omnichannel Call Center Solutions
Enghouse Contact Center solutions provide all the functionality you need, with the flexibility you demand
Enghouse Call Center Solutions ensure that your organization can deliver effective and efficient customer service and a premier customer experience. Effortless omnichannel engagement lets you quickly resolve customer needs, accessing experts no matter where they are located or what channels their customers use or prefer.
Our feature-rich solutions are delivered with fully-secured data handling practices and processes to meet your deployment or platform needs, each providing maximum agent flexibility and management options for seamlessly handling voice, voicemail, SMS, email, webchat, social media, and video collaboration channels.
AI and Automation
Enghouse Interactive solutions are enhanced by an expanding range of customer experience automation options powered by EnghouseAI, our secure, CX-focused artificial intelligence suite. EnghouseAI’s applications are specifically designed for the Customer Experience space, supporting and empowering contact center teams and their leaders to deliver outstanding customer service.
Flexibility and Choice
Enghouse Interactive works with leading industry partners and adheres to the most stringent standards. Enghouse Interactive’s omnichannel contact center solutions integrate with a host of industry-class UCaaS platforms to afford you the flexibility and choice we are known for.
Which Contact Center Deployment Option is right for you?
If your task is to explore new solutions, you know there can be a lot to consider. Enghouse has been guiding and supporting contact center professionals around the world for 40 years, so if you’d like to have a no-strings chat about your needs, just click the button below to have one of our team of experts get in touch – or continue reading to discover more about some options from Enghouse.
Contact Center as a Service (CCaaS)
Reduce costs and improve the customer experience with our multi-tenant cloud platform administered and fully managed by Enghouse.
On Premises Contact Center
Fully-featured, highly scalable, robust contact center secured within your own environment and under your management and control.
Private Cloud Contact Center
Combine the flexibility and security of private hosting with your UC platform of choice, administered and fully managed by Enghouse or your trusted Enghouse partner.
White Label Platform (for Service Providers)
White label a fully customizable contact center, either as a service offering to customers, or for your own multisite organization.
Enghouse Interactive solutions offer multiple deployment options
Cloud Migration Services
Enghouse Interactive Professional Services ensures a smooth migration using industry best practices.
Migrating operational systems to the cloud is a substantial undertaking. Using a combination of data migration tools and a staff of experts, Enghouse Interactive provides as frictionless a cloud migration experience as possible. Our focus is maintaining high quality interactions during the implementation and onboarding phases to achieve a smooth operational go-live and a faster time to value through the use of our software.
Testimonials
“Enghouse Interactive is the perfect long-term partner that can continually grow with us and innovate to meet our evolving needs.”
View case study
Group VP Customer Care, Hitachi Energy
“Enghouse’s focus on customer experience aligns with our own commitment to providing the highest level of service to our passengers. The company’s dedicated team of support professionals work closely with us to ensure that we are leveraging the platform’s full capabilities and providing the best possible customer experience.”
View case study
Contact Center Supervisor, Cyprus Airways
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