Events

The Customer Service Vision Day (CSVD) is coming to Hamburg!
On September 8, 2026, the CCV & Enghouse Interactive invites you to the Hyperion Hotel Hamburg for an inspiring day dedicated to Customer Service. Look forward to engaging presentations, exhibitors, and plenty of opportunities for networking and knowledge exchange.

Schedule
10:00 AM – 6:00 PM: Daytime program
7:00 PM – 9:00 PM: Evening event

Be Different brings together decision-makers, CX experts, and innovative technology providers to explore the future of customer experience, digital transformation, AI, automation, and customer service. Focused on fresh perspectives, bold strategies, and technologies that drive meaningful change, the event serves as a key networking and business platform for the CX industry. Enghouse Interactive will be exhibiting at CX DIGITAL 2026, and we look forward to connecting with customers, partners, and industry professionals to showcase our latest customer engagement and contact center solutions.

CONAREC is the world’s largest customer experience (CX) event, held annually in São Paulo, Brazil. Focus: Customer experience (CX), new technologies, digital transformation, and real-world business case studies.

Agenda: Why Cloud Contact Center? 

Presence SmartCloud Introduction
Architecture & Platform
Features and Benefits
Security & Compliance
Business Value
Remote Work & Scaling
LIVE DEMO

Business Brunch + Oktoberfest with CCV & Enghouse Interactive: “Next generation customer service in the public sector – The German Pension Insurance sets new standards in customer advice.”

It is Latin America’s premier connectivity and digital economy event, it gathers global industry leaders to focus on artificial intelligence, digital infrastructure, and cybersecurity.

The Expo Relación Cliente 2026 by IFAES takes place on October 7 and 8, 2026, at Kinépolis Ciudad de la Imagen in Madrid, Spain. This major event focuses on customer experience, contact centers, and artificial intelligence.

Visit us at our booth, #44!

Join us at the Customer Impact Summit, where customer service leaders, CX experts, and AI innovators come together to explore practical solutions for the future of customer engagement. As part of the event, Taoufik Massoussi will take the stage on October 20th at 14:00 with the session, “Leading Customer Service in the Age of AI: How It Changes the Role on a Daily Basis”, sharing real-world insights on how AI is transforming customer service operations, decision-making, and the day-to-day responsibilities of service leaders. Visit us to discover how organizations can combine AI innovation with human expertise to deliver exceptional customer experiences