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Microsoft Teams Call Center Software
Microsoft Teams-Enabled Contact Center
Easy-to-use and highly flexible Microsoft Teams certified contact center solution that delivers a premium experience for all your users.
The combination of Microsoft Teams and Enghouse Interactive Customer Experience (CX) solutions creates an intuitive, highly flexible contact center that ensures a premium experience to all your users. Improve the Customer Experience using collaboration tools your staff is comfortable with while maximizing the Unified Communications (UC) investments your organization has already made, in the cloud.
Leverage Enghouse’s advanced Contact Center
Functionalities including skills-based routing and analytics, comprehensive call center metrics, voice and digital interaction recording, quality management, and AI-enabled solutions while effortlessly communicating with customers, subject matter experts (SME’s), back-office staff, and decision-makers.
Benefit from using the ubiquitous Microsoft Teams
Interface with advanced collaboration capabilities across phone calls, voice messages, email, SMS, webchat, and social media to handle customer calls and resolve their issues with increased speed and accuracy.
Fully Secured UCaaS
Cloud-based, operationally optimized, and fully secured. Collaborate with piece-of-mind. Our security best practices, and secure product development lifecycle, assure data protection across cloud-based services.
Enghouse Interactive is proud to be in the Microsoft Technology Adoption Program (TAP) for Microsoft Teams. Microsoft has rated Enghouse Interactive in the top 1% of their Partner Ecosystem.
Top Reasons to Migrate to a Microsoft Teams Enabled Call Center
Improve First Call Resolution (FCR)
Instantly know who is available to help resolve a customer issue. Use threaded, persistent, and contextual chat, including private 1 to 1 or group conversations, file sharing and transfer, both internally/externally.
Enable Video Collaboration
Enables face-to-face multi-party interactions in a robust and resilient environment. Optimized for mobile, includes “share-your screen” functionality. Up to 10,000 endpoints per video broadcast.
Benefit From Ongoing Innovation
Benefit from Microsoft’s commitment to innovation through new functionality and ongoing feature improvements without the need for additional investment.
Increase Agent Engagement
By using the intuitive Teams interface, its enhanced productivity tools, and real-time performance monitoring dashboards.
Integrate Other Microsoft or Third-Party Apps
Easily Integrate Microsoft Dynamics CRM, Workforce Management (WFM) solutions, or other industry specific third-party apps or complimentary platforms.
Ensure Operational Flexibility
Using your existing carriers/telecom providers or add additional infrastructure providers for highly strategic routes. Local PTSN termination can be provided by Microsoft as part of their Direct Routing package.
Enghouse Interactive – A Microsoft Trusted Partner
We’ve worked with Microsoft for more than 15 years jointly leading the evolution of communications technology. During this time, over 600+ customers have trusted us to deploy our leading-edge contact centers in a Microsoft environment.
Ready to learn more about Contact Centers that integrate with Microsoft Teams?
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