An omnichannel contact centre solution designed for today’s global customer service needs.
CxEngage makes it easy to transform your traditional call centre into a fully digital customer experience — integrated with the communication platforms your business already uses — with better customer engagement analytics and reporting to keep your customers happy, and your agents more efficient.
CxEngage helps your contact centre embrace all the industry trends.
Offer your customers a true omnichannel experience with native voice and digital channels, omnichannel routing and conversation retention.
Lean on AI to engage the right agents who are skilled and specialized to handle a call or specific customer issue with a higher level of service.
Enhance your IVR workflows with the power of conversational AI and natural language processing.
Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive playback and time-stamped annotations.
Visualize your most important KPIs to empower everyone, from executives to agents.
Rapidly initiate video-based conversations from any support channel — including voice, email, chat, SMS and social media.
Allow administrators of all skillsets to use an intuitive no-code flow designer to quickly make call flow adjustments.
Support for powerful API capabilities allows flexible customisations and access to data in real-time.
Seamlessly integrate with mission-critical and third-party applications to accelerate the contact centre’s digital transformation.
Support regulatory-compliant recording, analyse customer interactions, and manage staff coaching and training needs.
Set personal targets, benchmarks and achievements for each agent to deliver a winning customer experience.
Improve agent productivity and performance with a seamlessly integrated experience for training, managing, coaching and empowering your agents.
Share feedback and action or learning plans. Add recordings of outstanding interactions to an elearning library to use for future training so all agents are clear on what constitutes an ideal call.
Enable agents to work remotely, after hours or part-time, using any mobile device, so you can maintain business continuity in any scenario.
Intelligently staff and schedule agents based on real-time forecasts and historical data. Learn more.
Built with an API-first design, CxEngage makes it easy to integrate your CRM or any application in your environment, or expand CxEngage capabilities with any of our powerful third-party integrations that suit your business needs.
Check out the App Store for more information on integrations with industry-leading applications.
Per Concurrent Agent Price
Per Concurrent Agent Price
Per Concurrent Agent Price
Per Concurrent Agent Price
Capabilities | Voice | Essentials | Complete | Ultimate |
| Voice/voicemail | ||||
| IVR | ||||
| Video | ||||
| Digital Channels (email, chat, SMS, Facebook, WhatsApp, work item) | 0 | 2 | 2 | All |
| Queued Call Back | ||||
| Reports and Dashboards | ||||
| Administration | ||||
| Silent Monitor/Barge In | ||||
| Flow Designer | ||||
| Agent Scripting | ||||
| Single Sign On | ||||
| Interaction Recording | ||||
| Screen Recording | Add On | |||
| Active Storage | 90 days | 90 days | 90 days | 90 days |
| API Access & Integration | ||||
| Quality Management | Add On | Add On | ||
| Workforce Management | Add On | Add On | ||
| Employee Performance and Engagement | Add On | Add On | ||
| Marketplace |
Capabilities | Voice | Essentials | Complete | Ultimate |
| CRM Connectors | ||||
| Unified Communications (Twilio & Teams) | ||||
| Speech and Text Analytics | ||||
| Voice Outbound Campaigns | ||||
| Digital Outbound Campaigns | ||||
| Secure Payments | ||||
| Audio Branding (Voice Recording Service) | ||||
| EnghouseAI-Quality Management | ||||
| Voice of the Customer |
Contact us today to find out more about CxEngage.
