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Contact Centre as a Service
Revolutionize CX with Seamless Engagement Anywhere, Anytime
Cost-effective omnichannel CCaaS solution, featuring leading-edge technologies that elevate both the customer experience and operational efficiency
A cloud contact centre solution from Enghouse offers unparalleled flexibility, resiliency, and a comprehensive suite of contact centre capabilities, all within a robust cloud-based contact centre software framework. This approach ensures scalability, seamless integration of the latest technologies, regular updates, and accessibility from anywhere—empowering you to adapt swiftly to changing demands while minimising infrastructure costs.
Engage with your customers on their preferred channels—voice, email, chat, SMS, or social media—and equip both customers and agents with quick access to the information they need to deliver outstanding customer experiences.
And with AI strategically embedded throughout the contact centre cloud solution, you can elevate your contact centre to meet evolving customer expectations while maintaining exceptional service quality and operational efficiency.
Why Choose CCaaS? Key Advantages for Modern Businesses
Deliver Customer Service Excellence
Provide a consistently first-class service to all your customers.
Keep On Growing
Scale from 10 to 10,000 seats, regardless of where your agents are located.
Leverage Modern Technologies
Accelerate your adoption of emerging technologies and exceed rising customer expectations.
Meet Regulatory Requirements
Ensure you are up-to-date on all security and regulatory mandates.
Lift Agent Productivity
Empower, coach and motivate agents, reducing attrition.
Gain Customer Insights
Analyse 100% of all interactions to uncover actionable, data-driven insights.
Boost Efficiency with Key Features of Enghouse’s Contact Centre as a Service
Omnichannel Communication
Offer your customers true, seamless omnichannel engagement.
Intelligent Routing
Ensure calls are identified, prioritised, routed and transacted expertly, first time, every time.
Reports and Dashboards
Leverage out-of-the-box and customisable reports and a contact centre dashboard to efficiently manage all resources.
AI-Driven Automated QA
Analyse up to 100% of customer interactions for consistent and unbiased contact centre agent performance evaluation. Learn more.
Insights and Analytics
Turn every interaction into an actionable insight to deliver a richer and more compelling CX. Learn more.
Employee Experience and Assistance
Provide agents with everything they need to feel engaged and motivated. Learn more.
Customer Self Service
Quickly provide customers with complete and consistent answers while freeing up agent resources.
Industry-Leading Integrations
Easily add integrations with CRM, ERP, social media, WFM, and any application with a standard API.
Open, Reliable Cloud-Based Architecture
Control all interactions and capabilities through a single, robust, cloud contact centre platform while reducing IT and infrastructure expenses
Ready to learn more about CCaaS?
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