Competella SaaS for Teams

Certified with Microsoft Teams

Providing a complete platform natively built on Microsoft Teams. Competella SaaS for Teams includes solutions for Contact Centers and Attendants as well as complementary Office User add-ons.

Competella SaaS for Teams is deployed in Microsoft Azure and assists organizations with consolidating their legacy telephone system with a Microsoft telephony solution. Customers benefit from reduced complexity with a simplified and high-performance Microsoft Teams cloud solution. Competella SaaS for Team works with Microsoft Calling Plans and Direct Routing or a mix of both as well as with Microsoft Operator Connect.

Native MS Teams Integration

Competella SaaS for Teams is one of few native Graph Communications API Power integrated Attendant and Contact Center solutions available on the market. It’s advanced set of features can simplify and accelerate the adoption of Microsoft Teams across your organization.

Microsoft Azure Optimized

Competella SaaS for Teams is developed to run within a public cloud infrastructure within Microsoft Azure providing the ultimate in scalability and reliability.

Public Cloud | CCaaS | SaaS

Offered as a subscription based SaaS solution, you only pay for what you need. For existing customers using the server based Competella suite, we offer a migration-path to Competella SaaS for Teams .

Delivering the Ultimate in Customer Experience

Helping to improve customer experience by utilizing your investment in Microsoft Teams with a Contact Center or an Attendant solution.

Competella SaaS for Teams provides advanced yet simple tools for routing and distribution of inbound calls to contact centre agents and switchboard attendants. It integrates call control with advanced directory search, providing access to presence, calendar, e-mail, and IM. The system adds queuing and media control handling functionality to Microsoft Teams beyond the level found in legacy PBX’s.

Competella SaaS for Teams is natively built on the Microsoft infrastructure and is designed to leverage their technical framework and architecture. Competella adds new capabilities to Microsoft Teams and is designed to integrate with other Microsoft Office products like Dynamics CRM and Exchange as well as Salesforce CRM-system.

Competella SaaS for Teams is modular, which means that you can add extra functionality to the solution over time to improve the customer experience journey and meet the expectations of your customers, users and the organization.

Want every call smoothly transferred to the best available person?

Competella Attendant Console is at your service in a second. More…

Want best in class customer self-service and to utilize the web as an interactive channel?

Try Competella Contact Center Enterprise – built on Microsoft Teams! More….

Like to control your Teams calls when you are busy or out of office?

Try the Competella Office user add-ons Competella IVR Express and Competella Mobile Presence Gateway to prevents lost calls! More…

Do you need more than a Microsoft Call Queue can give you?

Try the Competella Contact Center Workgroup solution. Easy to deploy and no software client needed! More….

Competella Attendant Console

Build a thriving business by providing high service levels with a solution designed and developed in collaboration with receptionists. The Competella Attendant Console for Teams helps them deliver excellent service for all incoming calls.

Competella Contact Center Enterprise

Developed to be fast and easy to implement and activate, Competella Contact Center Enterprise for Teams empowers your agents and the organization with the required information,a 360º overview, to provide superior customer service and to easily optimize resources.

Competella IVR Express for Teams

Build your IVR Workflow either as a standalone capability or as part of a total solution. Offering an administrator friendly solution with a web based graphical user interface, the web-based administration capability enables you to build your menu-structure and make the workflows smooth and easy. Unlimited workflows give the administrator the freedom to quickly solve the business owner’s issues.

Competella Mobile Presence Gateway

Improve collaboration between your remote, hybrid, mobile and office employees with Competella Mobile Presence Gateway and Teams by federating Service-provider mobile line indicators with Competella SaaS for Teams.

Competella Contact Centre Workgroup

Offering an advanced hunt group solution built on Microsoft Teams and used by companies that need functionality beyond the level provided by Microsoft Teams Call Queue. The Agent app is located inside Teams – where all call handling can be managed via the native Teams client, providing easy access to reporting, analytics, and statistics as well as real time service level wallboards.

Enghouse Interactive launches Competella SaaS V4.2

July 2023; Enghouse Interactive is proud to announce the latest release of Competella SaaS, Version 4.2. Highlights of this new version include:

Enhancements to Microsoft Teams Features

Disable callback X minutes before the queues are closed – allows the customer to set a configurable time to disable callbacks before the queue is closed.
Agents can add custom-made statuses, and report on these in Statistics – the CMT (Competella Management Tool) has been updated to include a feature to allow custom statuses to be added and configured.
Wrap-up time in MA (Competella Agent) – a new setting is available to allow the ‘wrap up time’ to be extended in the MA.
Waiting callback – when a caller arrives in a queue, any waiting callbacks from the same number to the same queue are cleared.
Configuration Change to the MA client – previously if an agent was away or busy, they received a call in the MA client. This is now a configurable setting and you can choose whether your agents will continue to receive calls if they are away or busy.

Competella Office for SaaS

The Competella Office is a tool for end users for Searching the Competella Directory, browsing Organizations, managing Activities and Forwarding settings for the Competella Routing Agent. This feature has now been implemented for the SaaS solution, this includes activities in the Competella DB and searching for users within the same tenant.

Statistics

Several statistics metrics available in the on prem solution have been added to Competella SaaS, these are now available for customers to add to their own statistics reports, and we have also updated the default reports to include the new metrics.

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Transform Your Contact Center with Competella SaaS