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Private Cloud
Enghouse’s Private Cloud contact centre is a fully virtualized solution dedicated to a single customer and fully optimised for their specific needs. Private Cloud deployments can be hosted wherever you prefer: on premises, in your preferred data centre, on an independent third-party cloud provider’s infrastructure, or built on rented infrastructure housed off-site. Private Cloud deployments can be managed by you, or outsourced on a partial or full management basis to a service provider.
Advantages of Private Cloud Deployments
- Control – Choice of centralised or decentralized administration and security
- Adaptability – Ensures unique security requirements are certified and adhered to
- Choice – Flexibility in choosing preferred hardware, software, applications
- Freedom – Ability to customise every element as required to meet specific needs
- Visibility – Total oversight into all system activity and resource utilisation
- Enforcement – Simplifies focus on compliance with regulatory requirements
- Resources – Enables IT to focus their efforts on core business systems
Multi-Tenant Cloud (CCaaS)
Enghouse Multi-Tenant Cloud or CCaaS contact centers are fully virtualized solutions, deployed on industry-leading infrastructure providers for unmatched reliability, resilience, and performance. Share your most advanced technologies and globally-available infrastructure on a very cost-effective basis. Enghouse’s trusted Multi-Tenant Hosted and Cloud solutions partners offer ISO27001 Security Certification. Depending on size, a Multi-Tenant Cloud or CCaaS contact centre can be less expensive than Private Cloud deployments.
Advantages of Multi-Tenant Cloud Deployments
- Elasticity – Adapts to business needs without downtime or resource impacts
- Premium Security – Centrally implemented, and managed to stringent standards
- Scalability – Flexes with the business and seasonality wherever needed
- Cost Certainty – Eliminates Capex limitations, minimal per user monthly charges
- Business Agility – Simplifies customisation while ensuring quick implementation
- Reliability – SLA’s ensure 24/7 global availability with embedded Business Continuity
- Resources – Enables IT to focus their efforts on core business systems
On-Premises
On-Premises deployments provide organisations with total control over their communications and collaboration environment. Technologies typically range from older, proprietary systems and software up to the latest fully virtualized applications running on high-reliability servers dedicated solely to their specific needs. On-Premises deployments are usually limited to installations within a customer’s actual premises and are managed/maintained by the internal IT team or a combination of their own and third-party resources.
Advantages of On-Premises Deployments
- DIY Security – Optimised to meet the organisation’s specific requirements
- Right-Sized – Deployment is dedicated to meeting the organisation’s specifications
- No Per User Charges – Upfront investment and maintenance required
- Customisable – Can be tailored to meet unique one-off requirements
- Privacy – Confidential data secured locally
- Resources – IT controls/applies/manages changes as required
Hybrid
A hybrid contact centre deployment blends the best of both cloud and on-prem approaches. This enables organisations to extend the life-cycle of their legacy technologies by adding advanced functionality (as selectively or as broadly as required) without any disruption of service or the need for additional resources. Typically leveraging a Private Cloud deployment, the hybrid approach simplifies the migration to a full Private Cloud or Multi-Tenant Cloud infrastructure should the organisation’s needs evolve and resources permit.
Advantages of Hybrid Deployments
- Extend – Continue using customised legacy solutions
- Scalability – Flexes with the business and seasonality wherever needed
- Reliability – SLAs provide partial 24/7 availability and embedded Business Continuity
- Business Agility – Simplifies customisation while ensuring quick implementation
- Control – Simplifies the transition to centralised administration and security
- Resources – IT need only focus on the core business systems
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