Altitude Xperience - Enghouse Interactive APAC

Contact Centre for SMB

Strengthen the relationship with your customers, offer them frictionless attention using a single platform.

Altitude Xperience is a truly unified and complete customer interaction software suite. It will enable your contact centre to integrate different functionalities and tools to guarantee a superior customer experience (CX), ensuring that customers reach the right resource from the first contact.

Its advanced features will increase the productivity and efficiency of your agents while improving the overall performance of your contact centre. You can intelligently manage all omni-channel communications, including voice, voicemail, email, SMS, webchat, social media and video with ease.

With Altitude you will ensure 24/7/365 operability, through the most complete range of contact centre capabilities in the industry:

INBOUND | OUTBOUND

SELF-SERVICE

CHAT, EMAIL AND SOCIAL MEDIA SUPPORT

WORKFORCE MANAGEMENT (WFM)

UNIFIED COMMUNICATIONS (ENGHOUSE CONNECT, MICROSOFT TEAMS)

VIDEO CUSTOMER SERVICE (VIDYO)

FUNCTIONALITIES AND ADVANTAGES

Altitude’s Top 8 Benefits

High availability for unmatched reliability

Customers are always connected to your brand through the market-leading contact centre solution.

Security

Altitude integrates monitoring and security that relies on big data and analytics to detect and block external and internal threats in the contact centre.

Omnichannel

Offer omnichannel attention to queries in the Contact Centre at all times (24/7). Through calls, chats, and social networks.

Video

Leverage video to enhance the customer/agent experience, provide detailed visual instructions or demonstrate features.

Self-service

Delivers customer self-service through IVR applications, speech recognition, AI, and chatbot-driven interactions, and provides customers with the information they want, when they want it, and how they want it. Customers can interact with a live agent at any time of their choosing

Operational flexibility

Deploy the solution on-premise or in the cloud. Add agents and administrative resources as needed, temporarily or permanently.

Integration with communications platforms

Integration with Microsoft Teams and Omnichannel (digital outbound). Also, Enghouse Connect, is a Enghouse Interactive’s product.

WebRTC

WebRTC stack uses SBCs to ensure high levels of performance and security. All contact centre functionality is available directly via the internet or a dedicated connection.

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Deployment Options

With Enghouse Interactive’s Altitude you have two implementation options: choose the one that suits you best!

enghouse cloud

enghouse on-prem

Iberdrola successfully migrates its Contact Centre to the Cloud

Contact Centre for SMB

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