Video: Contact Center Trends for 2025: What’s Hot and What’s Not?

In this engaging conversation with CX Today, Simon Adnett, VP Sales at Enghouse, breaks down the critical technologies that are revolutionizing customer service in 2025. Learn why Generative AI is more than a trend—especially when paired with robust Knowledge Management practices. Explore how Conversational Intelligence is now more accessible than ever, and why Automated QA is fast becoming a cornerstone for agent coaching and compliance. If you’re thinking about your contact center strategy right now, this is the discussion to watch.