What is employee experience
Gartner defines employee experience (EX) as “the way in which employees internalize and interpret the interactions they have with their organization, as well as the context that underlies those interactions.”
The employee experience is central to improving employee engagement. When colleagues are engaged, they are more interested in the purpose of the business, they are more aligned with the company’s objectives, they are keen to continually improve the contribution they are making towards business objectives and they are more likely to go above and beyond for the customer.