Let’s connect at the Call & Contact Centre Expo 2025

2025

November 19-20

ExCeL

London

Stand CC-H60

Enghouse Interactive will be at Europe’s leading event for customer engagement and contact-centre innovation.

We’d love to meet you there to talk about how we help organisations reduce costs, boost agent performance, and deliver seamless customer experiences through AI, automation, and data-driven insight.

Book a meeting with us at the Expo

Book a meeting with our team during the Expo to discuss your specific goals, explore demos, and exchange ideas on the future of contact-centre technology.

Book a Meeting

Eliminating Failure Demand in the Contact Centre

📅 Wednesday 19 November | 3:05 PM – 3:35 PM

📍 Contact Centre Technology Theatre

Many customer interactions should never happen — they’re caused by broken processes, unclear information, or delayed actions that force customers to chase updates. This is Failure Demand, and it increases costs while harming customer experience.

Join Simon Adnett, VP Sales EMEA at Enghouse Interactive, to learn how to identify and eliminate failure demand using AI, interaction insight, and Voice of the Customer analysis.

Key Takeaways:

Identify and quantify failure demand
Remove avoidable contact by resolving root causes
Connect insight, collaboration and process improvement

Book a Meeting

Don’t have a ticket yet? We’ve got you covered!

If you haven’t registered for the Call & Contact Centre Expo yet, we have a limited number of free tickets available for our guests.

Simply book a meeting with us, and let us know you’ll need an entry pass.

Come and visit us at Stand CC-H60 — we look forward to meeting you in London!

Book a meeting