Cloud solutions are now mature. That means moving some or all of your systems is now a much more streamlined process, with minimal disruption and risk.

Jul 2, 2021 | By Helen Billingham

Getting ready for clearing customer service with the cloud

Jul 1, 2021 | By Helen Billingham

The future of customer service for housing associations

Housing associations need to be able to combine people, processes, and technology to deliver high-quality customer service to all tenants.

Jun 25, 2021 | By Helen Billingham

8 ways technology can better support your agents

Jun 18, 2021 | By Helen Billingham

Designing the day

Improve your team’s performance by design. Morris Pentel look at the future of hybrid experience – what can we start to improve today?

Jun 11, 2021 | By Helen Billingham

Meeting customer needs at the moment of truth

Jun 4, 2021 | By Helen Billingham

Building a contact centre culture for hybrid success

Hybrid working also offers efficiency and productivity gains. There’s clearly the chance to right-size office space but contact centres can now also be more flexible.

May 28, 2021 | By Helen Billingham

6 key trends in housing association customer service for 2021

May 21, 2021 | By Helen Billingham

Addressing the contact centre retention crisis

May 14, 2021 | By Helen Billingham

The path to AI-enabling your contact centre

The overall potential of AI within customer service has now been a hot topic for several years – but where does it deliver real benefits and what is the state of AI deployment?