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An industry brief for UK councils

Local government contact centre solutions for better resident service in the UK

An industry brief for UK councils

Residents expect to contact their council quickly and easily, on the channel that suits them. This free industry brief explores how local government contact centre solutions can help UK councils meet rising demand, support stretched teams and resolve more enquiries first time.

Read the Brief

Improving customer service in local government

 

From council tax and housing repairs to waste collection and adult social care, your contact centre is often the first place residents turn.

This brief shows how contact centre software for councils can help you improve local government customer experience while making every pound of budget go further.

 

What’s inside the industry brief?

Explore practical guidance on:

  • The challenges shaping local government customer service in the UK
  • How an omnichannel contact centre for local government brings every channel together
  • Where self-service and AI can help residents get answers faster
  • Ways to support vulnerable residents and your frontline staff

Download the brief.

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