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Displaying 20 of 22

Jul 30, 2021 | By Helen Billingham

Understanding The Factors Driving Channel Choice In Customer Service

Consumers now have an ever-widening range of channels for interacting with companies. Getting the right balance has to start by understanding your customers. How, why and when do they want to engage with your business?

Jul 23, 2021 | By Helen Billingham

Why Managing Customer Emotions Is Even More Important Than You Think

Feb 12, 2021 | By Helen Billingham

The state of UK customer satisfaction in 2021

Oct 30, 2020 | By Helen Billingham

Why integrating your CRM and telephony system is essential for improving customer service

Sep 23, 2020 | By Helen Billingham

Emotive CX for Customer Interaction

Jul 29, 2020 | By Helen Billingham

CX Lessons from Jeanne Bliss Part 2 – Alaska Airlines

Jul 15, 2020 | By Helen Billingham

CX Lessons from Jeanne Bliss Part 1 – The Dorchester Hotel Collection

Jun 3, 2020 | By Helen Billingham

3 Ways To Create A Consistent, Omnichannel Experience (And Why It Matters)

Apr 28, 2020 | By Helen Billingham

Turning A Crisis Into an Opportunity

Dec 18, 2019 | By Helen Billingham

“Thriving in a Digital World” – Key Customer Service Trends for 2020