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Displaying 20 of 31

Jul 23, 2021 | By Helen Billingham

Why Managing Customer Emotions Is Even More Important Than You Think

Jul 2, 2021 | By Helen Billingham

Getting ready for clearing customer service with the cloud

Jun 11, 2021 | By Helen Billingham

Meeting customer needs at the moment of truth

Jun 4, 2021 | By Helen Billingham

Building a contact centre culture for hybrid success

Hybrid working also offers efficiency and productivity gains. There’s clearly the chance to right-size office space but contact centres can now also be more flexible.

Apr 16, 2021 | By Helen Billingham

4 tips for successfully reducing high contact volumes and increasing customer satisfaction

Mar 26, 2021 | By Helen Billingham

5 areas where Microsoft Teams delivers ROI in your contact centre

Mar 19, 2021 | By Helen Billingham

The times they are a changing: how customers and agents are responding to the pandemic one year on

Mar 5, 2021 | By Helen Billingham

How Microsoft Teams underpins hybrid working

The last year has seen unparalleled change in the contact centre, with the acceleration of remote working due to the pandemic and lockdowns. As the world continues to change and moves to more hybrid, collaborative ways of working, how can organisations ensure they are ready to better serve customers – and support their staff?

Feb 26, 2021 | By Helen Billingham

How AI-powered knowledge management drives customer service success

Feb 19, 2021 | By Helen Billingham

Keeping Your “Mental Muscles” In Shape For Customer Service