Beyond CSAT
Using AI to Understand the Voice of Your Customer

A complimentary 30-minute webinar for contact centre and CX leaders

Traditional customer surveys tell you what your customers think.

AI-powered Voice of the Customer helps you understand why they think it.

Join Enghouse Interactive for a practical webinar exploring how AI can automatically analyse customer conversations to uncover customer sentiment, emerging issues and opportunities to improve customer experience.

Event Details

Date: Wednesday 12 August 2026
Time: 12:00pm – 12:30pm AEST
Live Webinar

Why You Should Attend

Customer feedback has never been more important — but most organisations are still relying on surveys and manual quality reviews that only capture part of the story.

Every day, your contact centre collects valuable insight through thousands of customer conversations.

Voice of the Customer (VoC) helps transform those conversations into meaningful business intelligence by automatically identifying:

Whether you’re just beginning your AI journey or looking to expand your existing capabilities, this webinar will demonstrate practical ways organisations are turning customer conversations into actionable insight.