Discover effective strategies to reduce inbound call volumes with advanced contact centre solutions. Explore five key features, including omnichannel support, AI-powered virtual agents, and voice-enabled IVRs, and learn how Enghouse Interactive's CCaaS can enhance operational efficiency and customer experience.

Feb 2, 2024 | By Shep Hyken,

Will AI Take Over The World? Will AI Take Over Customer Service?

Shep Hyken, customer service and CX expert, debunks five of the most common myths and fears associated with AI and ChatGPT-type technologies related to customer service and experience.

Dec 6, 2023 | By Hellen Billingham

The importance of customer control in increasing satisfaction

A lack of customer control is one of the biggest gripes people have when interacting with companies. Endless call queues, long wait times for answers and confusing online information all impact their experience.

Nov 20, 2023 | By Kate Nasser, The People Skills Coach™, Author, Leading Morale

Essential Leadership People Skills Steps for Excellent Agent Experience & Morale

How you treat the agents matters! Use the following six essential people skills steps to engage agents and make their daily work experience full of meaning and importance to the business.

Nov 10, 2023 | By Simon Adnett

Cloud v on-premise: why it’s a matter of contact centre choice

Contact centre choices around technology need to reflect their specific needs. This is particularly true when it comes to the cloud.

Apr 27, 2023 | By Helen Billingham

Why a web UI is essential to support a modern contact centre workforce

A good web UI will be tailored to the needs of the contact centre user whether it’s an agent, a supervisor or senior manager.