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Displaying 14 of 14

Aug 4, 2023 | By Helen Billingham

How real-time chat translation delivers better multilanguage customer service

Providing service in a customer’s preferred language is key to a great experience, that’s why embracing real-time chat translation makes this easier to achieve.

Jun 20, 2023 | By Katherine Dominguez

The art of choosing the on-hold music in your Contact Center: which one and when

Be creative! Choose on-hold music that will set the rhythm of your customers' experience! These examples are just ideas to inspire you...

May 26, 2023 | By Helen Billingham

The benefits of IoT in customer service

Every organization should understand the benefits of IoT in customer service, from improving CX and increasing efficiency.

May 12, 2023 | By Helen Billingham

Mother’s Day Customer Service

Mother's Day has the potential to either make or break your reputation with individual customers. If you get customer service right, you will earn people's trust for the long term. However, Mother's Day isn't simple for retailers to get right.