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Displaying 10 of 62

Apr 21, 2025 | By Steve Nattress

Choosing an AI Contact Center Partner: Ethics & Privacy Matter More Than Ever

AI is transforming customer experience, but ethical risks remain. Learn how to choose a secure, compliant AI contact center partner that prioritizes trust

Apr 2, 2025 | By Paul Stanczak

Why Enghouse is the Smart Move for Mitel Contact Center Customers

Mitel shifts bring opportunity. Migrate to Enghouse for a reliable, AI-enabled contact center solution with full support. Start your transformation today.

Mar 24, 2025 | By Barbara Stuart

9 Signs Your Contact Center Tech Is Holding You Back — And How to Fix It

Learn how to recognize the top signs that you need a contact center technology upgrade – and what technology can transform your CX and agent productivity.

Oct 30, 2024 | By Enghouse Blog Team

10 Features To Look for in Contact Center Software for Control Rooms

Discover the essential contact center software features for control rooms, including resilience, touchscreen interfaces, and advanced call management. Learn how Enghouse CXCR excels with its robust, flexible, and customizable system for high-pressure environments. With geo-redundancy, color-coded call indicators, and seamless integration, CXCR ensures reliable and efficient communication for critical operations.

Oct 22, 2024 | By Enghouse Blog Team

Multilingual Contact Centers: 5 Ways to Overcome Language Barriers

Discover the top 5 best practices for overcoming language barriers in multilingual contact centers. Learn how Enghouse Interactive's solutions enhance customer satisfaction, streamline operations, and improve communication across languages.

Oct 17, 2024 | By Enghouse Blog Team

5 Ways Advanced Inbound Contact Center Software Reduces Call Volumes

Discover effective strategies to reduce inbound call volumes with advanced contact center solutions. Explore five key features, including omnichannel support, AI-powered virtual agents, and voice-enabled IVRs, and learn how Enghouse Interactive's CCaaS can enhance operational efficiency and customer experience.

Feb 2, 2024 | By Shep Hyken,

Will AI Take Over The World? Will AI Take Over Customer Service?

Shep Hyken, customer service and CX expert, debunks five of the most common myths and fears associated with AI and ChatGPT-type technologies related to customer service and experience.

Dec 6, 2023 | By Hellen Billingham

The importance of customer control in increasing satisfaction

A lack of customer control is one of the biggest gripes people have when interacting with companies. Endless call queues, long wait times for answers and confusing online information all impact their experience.

Nov 20, 2023 | By Kate Nasser, The People Skills Coach™, Author, Leading Morale

Essential Leadership People Skills Steps for Excellent Agent Experience & Morale

How you treat the agents matters! Use the following six essential people skills steps to engage agents and make their daily work experience full of meaning and importance to the business.

Nov 10, 2023 | By Simon Adnett

Cloud v on-premise: why it’s a matter of contact center choice

Contact centre choices around technology need to reflect their specific needs. This is particularly true when it comes to the cloud.