Blog

Archives

Select Month and Year

2019

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2020

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2021

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2022

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2023

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2024

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2025

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

All Posts

Displaying 2 of 2

Nov 27, 2023 | By Carl Townley-Taylor

Unlocking the real power of contact center analytics

Effective contact center analytics are vital to delivering efficient, high-quality customer service. However, customer service operations produce vast amounts of data. This covers everything from metrics on call length to more in-depth quality assessments of individual interactions...

Apr 23, 2021 | By Helen Billingham

5 top tips for successful call monitoring

An effective call recording or call monitoring system is essential for today’s contact centre. Not only does it help organisations meet regulatory compliance obligations, but it can also assist in dispute resolution and has an important role to play in improving call centre performance.