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Displaying 2 of 2

Apr 17, 2024 | By Mark Ligi

Top 5 Reasons Your Contact Centre Needs a WFM Solution

To optimise operations and deliver a premium customer experience, a Workforce Management (WFM) solution is a game changer for any contact centre. Enghouse WFM solution specialist Mark Ligi explores the top reasons to consider adopting WFM for your contact centre.

Nov 20, 2023 | By Kate Nasser, The People Skills Coach™, Author, Leading Morale

Essential Leadership People Skills Steps for Excellent Agent Experience & Morale

How you treat the agents matters! Use the following six essential people skills steps to engage agents and make their daily work experience full of meaning and importance to the business.