Blog

Archives

Select Month and Year

2019

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2020

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2021

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2022

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2023

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2024

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2025

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

All Posts

Displaying 1 of 1

Dec 11, 2023 | By Helen Billingham

Why contact center agents shouldn’t have a fear of AI

Given how fast the technology is developing, there is a growing fear of AI among contact center agents. However, while AI will impact their roles, it is more likely to augment, rather than replace them.