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Can AI empower agents instead of replacing them? Explore five transformative ways AI is reshaping customer service in APAC's contact centers.

Struggling with inefficiency? Improve contact center productivity, reduce downtime, and empower agents. Read our blog for actionable strategies!

37% of citizens are dissatisfied with government customer service. Improve your Government Contact Center’s CX delivery with inclusive, accessible and responsive communications.

Discover the top CX tech trends for 2025 with Frost & Sullivan, including hyper-connected contact centers, AI automation, and VoC insights.

Discover why Enghouse Interactive’s Cloud Contact Center Solution for Utilities is the ultimate choice for utility companies. Learn about its comprehensive features, including omnichannel support, intelligent routing, proactive communication, and seamless third-party integrations designed to enhance customer service and operational efficiency.

Providing a high-quality agent experience benefits both contact center employees and the businesses they work for. Engaged agents provide better service to customers, are more productive and less likely to leave.

As consumer expectations rise, businesses are increasingly focusing on building empathy in customer service interactions. With agents handling more complex queries, building a rapport with customers is vital to reassure them, improve the experience, and better meet their needs.

From digital natives to boomers. Anyone with a cell phone and an app, everyone expects more. Customers expect their time to be valued and that any interaction they have with your organization is efficient, leading them to their desired outcome. They also expect to be treated in a highly personalized manner.

For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening understanding, and acting on what customers are telling you, and by ensuring that you’re providing your staff (front-line, back-office, and support) with the tools they need act efficiently and effectively.

Unified Communications. Contact Center Solutions. Delivered from the cloud “as a Service”… enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible.