Enghouse Interactive Announces Support for Microsoft Teams Phone extensibility

Enghouse Interactive, a leading provider of customer experience (CX) solutions, today announced at Enterprise Connect 2025 its support for Microsoft Teams Phone extensibility in its contact center solutions. This integration, to be available concurrently with Microsoft’s release of Teams Phone extensibility, will enable businesses to use Microsoft’s latest communication technology within their Enghouse Interactive contact centers, delivering enhanced flexibility, efficiency, and seamless customer interactions.

Enghouse Interactive is a select member of Microsoft’s Technology Adoption Program (TAP) with early access to Teams Phone extensibility, reinforcing its position as a long-time industry leader in delivering cutting-edge communications and customer experience solutions.

Teams Phone extensibility represents the next evolution in enterprise telephony, providing a unified communications experience to users. By integrating this capability into Enghouse Interactive’s contact center offerings, organizations can optimize their operations, improve agent collaboration, and elevate customer engagements through a streamlined and scalable telephony infrastructure.

“With Microsoft Teams Phone extensibility seamlessly integrated within their Enghouse contact center, businesses can use their existing investments in Teams Phone and gain a powerful platform that measurably enhances workforce productivity and customer engagement,” said Ben Levy, President at Enghouse Interactive. “Our support for Teams Phone extensibility underscores our commitment to innovation and ensures our customers have access to the latest advancements in communications technology.”

Enghouse Interactive’s Teams Phone extensibility integration provides a range of benefits, including:

• Seamless Integration – Native connectivity with Teams Phone system capabilities using Azure Communication Services (ACS) call automation and calling SDKs for a cohesive communications experience.
• Scalability & Flexibility – A cloud-based solution that adapts to the needs of businesses of all sizes.
• Improved Call Handling – Enhanced call queuing and routing capabilities for contact center agents using Teams Phone.
• Enhanced Customer Engagement – A unified telephony platform that supports better customer interactions and faster resolutions, extending the reach of an organization’s customer services operation beyond the agent to the entire workforce.
• AI-Enabled Agent Productivity – Call recording, real-time transcription, interaction summarization, customer insights and actions, delivering improved agent and customer satisfaction.

This support for Teams Phone extensibility will give organizations looking to modernize their contact center operations a significant step forward in digital transformation.

For a demonstration of these capabilities visit us at Enterprise Connect 2025 in Orlando at Booth #723.

For more information, please visit enghouseinteractive.com.

About Enghouse Interactive

Enghouse Interactive, a subsidiary of Enghouse Systems Limited, is a global leader in practical AI-enabled customer experience solutions designed to amplify contact center teams’ capabilities. Enghouse Interactive’s rich CX portfolio empowers businesses to transform customer engagement across multiple channels, platforms, deployments, and locations.

Media Contact:
Chandan Mehta
VP, Product Marketing
+1 (289) 849-5086
[email protected]