Enghouse Interactive Recognised in the 2026 Gartner® Market Guide for Contact Centre Infrastructure

Enghouse Interactive has once again been included as a Representative Vendor in the 2026 Gartner® Market Guide for Contact Centre Infrastructure.

For more than four decades, Enghouse Interactive has provided organisations with flexible contact centre solutions including on-premises, hybrid, private cloud, and CCaaS deployments. This approach enables organisations to deploy AI and advanced Contact Centre solutions while protecting existing investments.

“We continue to see organisations take very different approaches to contact centre modernization,” said Raj Atwal, President, Enghouse Interactive. “For some, cloud migration remains the preferred path. For others, regulatory requirements, operational considerations, or existing technology investments make hybrid or on-premises environments the right fit. Our focus is on giving customers options rather than forcing a one-size-fits-all approach.” — Raj Atwal, President, Enghouse Interactive

Today, thousands of organisations worldwide rely on Enghouse Interactive’s advanced contact centre, workforce engagement, and AI technologies to support mission-critical customer interactions across industries including financial services, healthcare, government, utilities, telecommunications, retail, and more.

The Gartner® Market Guide for Contact Centre Infrastructure is available to Gartner clients here: https://gartner.com/en/documents/7740257

Gartner®, Market Guide for Contact Centre Infrastructure, Drew Kraus, Jason Bridge, Pri Rathnayake, 20 April 2026.

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About Enghouse Interactive

Enghouse Interactive is a leading global provider of AI-powered contact centre software and services, serving thousands of customers worldwide for over 40 years. Its portfolio spans cloud, on-premises and hybrid CX platforms along with quality management, workforce optimisation, outbound communications and video technologies. Enghouse Interactive is a subsidiary of Enghouse Systems Ltd (TSX: ENGH).

Media Contact:
Chandan Mehta,
VP Product Marketing, Enghouse Interactive

[email protected]