A reliable, flexible and scalable all-in-one contact center platform that allows you to optimize the organizational processes of contact management and regain operational efficiency.
Thanks to the know-how of Enghouse Italia, formerly Reitek S.p.A., customers can focus more on their core business and spend less time on development, integration, management and maintenance of systems.
Over 25 years of specialist know-how, decades of multinational projects at PMI, a suite of integrated modules for multi-channel contact centers, CRM and campaign management. ContaCT Highway supports On-premise, Cloud or Ibridi environments for numerous case studies in the Telco, Media, Utilities, Industry, Services, Finance and Outsourcing markets.
The Enghouse Interactive call center platform ensures optimal and efficient management of the customer journey, across all touchpoints and interactions with prospects and customers, providing contact center operators with an art-based, rich in functionality, integrated with third-party solutions and legacy applications, multi-channel, high-performance, easy to configure and use.
Rapid development and configuration of marketing and teleselling campaigns, list and contact profiling, block list management, distinct work flows available for various groups.
A unique front-end web-based multi-contact, multi-browser, multi-OS. Customizable widgets and integration with third-party apps, simple and customizable interfaces according to needs.
Script Designer graphic for creating and modifying script operators. Zero-code configuration, advanced data collection, dynamic tags for step-by-step navigation, sensitivity with JS SDK.
Business Intelligence platform, customizable reporting and open data warehouse to monitor KPIs and statistics of your operational processes in real time.
Solution that can be integrated with any external application: CRM (Salesforce, Microsoft Dynamics and others), Help Desk and also vertical marketing applications.
Cloudando is a pay-per-use cloud contact center solution dedicated to multi-channel contact management applications. Easy and fast cloud: for simplifying development, integration and system maintenance.
ContaCT Highway offers extremely efficient, flexible and reliable solutions. Consent for the management of small units up to the distance of operator positions and external lines in isdn or sip technology.
Perfect for multi-level and multi-site centralized architecture, the number of contact centers or positions on
territory is not a problem, including smartworking management or remote work.
Also accepts call back now services – requested immediately – and call back later, upon request.
easyCIM is a Customer Interaction Management (CIM) system that enables the management of interactions between the company and the customer, creating a personalized relationship – that is, that directs people to the company’s attention center.
easyCIM offers applications for the management of contact and multi-channel interactions between contact and the company, supporting sales campaigns and collecting information dedicated to potential or prospective customers.
Agent Desktop is a unique web-based operator frontend. Provide a multi-contact management interface and use your Widgets to obtain all the functionality of the platform and integrate external applications. This web application allows operators to easily and efficiently manage all the tools simultaneously in interactions with prospects/clients (such as contact history, CRM integration, shopping cart, calendar, interview script, email management, chat management and chatbot). The operator can now manage more contacts even with his diverse media, including ACD politics and his own skills.
ContaCT Highway, the digital engagement platform for multi-channel contact center management, integrates a series of components that are ideal in addition to simple chat.
By supporting inbound and outbound contacts via the most widespread social media channels (Facebook Messenger, Whatsapp, Telegram, etc.) to managing email threads associated with campaign contacts.
Immediate web call back is also possible on your application, with the integration of the Telefonica module with web customer engagement that the Mobile App offers, increasing the quality of service and customer satisfaction.
Contact Highway provides powerful monitoring and business intelligence tools for all the functionality on offer. Contact center supervision is based on applications such as code and operator monitoring, and web applications to quickly create wall-mounted and mobile access views.
The statistical data warehouse integrated into the solution can be fruitful of the third party Business Intelligence solutions already presented to the client company. The data model can be easily adapted to the needs of the client and becomes the focal point of data collection and data analysis activities.
The Analytics module is the most modern analysis and knowledge discovery tool for contact applications Center, with which it is possible to analyze in depth the performance of contact management.
Contact us today to find out more about ContaCT Highway.
