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Displaying 4 of 4

Jan 24, 2025 | By Barbara Stuart

Government Contact Center for Central and Local Government: 6 Ways to Boost Citizen Engagement

37% of citizens are dissatisfied with government customer service. Improve your Government Contact Center’s CX delivery with inclusive, accessible and responsive communications.

Aug 17, 2023 | By Helen Billingham

Why empathy in customer service is not enough

As consumer expectations rise, businesses are increasingly focusing on building empathy in customer service interactions. With agents handling more complex queries, building a rapport with customers is vital to reassure them, improve the experience, and better meet their needs.

Jan 20, 2023 | By Larry Ekiert

3 Options to Integrate Call Recording with Microsoft Teams

Companies are increasingly embracing Microsoft Teams. So, what are the best options to integrate call recording with MS Teams?

Oct 27, 2021 | By LarryE

How to Understand Your Customers To Better Engage with Them

From digital natives to boomers. Anyone with a cell phone and an app, everyone expects more. Customers expect their time to be valued and that any interaction they have with your organization is efficient, leading them to their desired outcome. They also expect to be treated in a highly personalized manner.