In the Media

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. We have developed a comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, self-service and quality monitoring solutions that support any telephony environment—on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across our international operations.

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Press Releases

Monday 16th Jul 2018

Enghouse Interactive to Showcase Award-Winning Contact Center and Customer Interaction Solutions at Microsoft Inspire 2018

Las Vegas, NV – Enghouse to ‘takeover’ The International Association of Microsoft Channel Partners (IAMCP)’s booth to host exclusive meetings with valued partners and resellers Las Vegas, NV (July 16 2018) – Enghouse...
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Thursday 5th Jul 2018

Enghouse Interactive Receives the 2018 Best Cloud Computing IT Project Platinum Contact Center Award

Phoenix, AZ – The prize was awarded to Ávoris, Telefónica and Enghouse Interactive at the Platinum Contact Center Awards 2018 Gala in Madrid Phoenix, AZ (July 05, 2018) – Ávoris, a Barceló Group...
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Thursday 14th Jun 2018

Survox Enhances Multi-Mode Survey Platform

Phoenix, AZ – Solution updates simplify user experience with more than 100 enhancements and bug fixes Phoenix, AZ (June 14, 2018) – Survox, an Enghouse Interactive company and leading provider of multi-mode survey automation and integration...
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Tuesday 22nd May 2018

Enghouse Interactive’s CCSP Provides Group of Gold Line with Flexible, Scalable Platform for Cloud Contact Center

Phoenix, AZ – GLCCaaS is a timely addition to the GL CloudConnect portfolio that meets market demand for CCaaS; new offering positions company as single-source partner for customer communications Phoenix, AZ (May 22,...
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Wednesday 18th Apr 2018

Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Center Capability in the Cloud

Phoenix, AZ – Housing and homelessness charity, Shelter, take to the cloud for greater business agility with GCI’s new Cloud Contact Center PHOENIX, AZ (April 18, 2018) – Enghouse Interactive, a leading developer of...
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Tuesday 27th Mar 2018

Partner Colorado Credit Union Improves Member Experience with Enghouse Interactive

Phoenix, AZ – Over 40 credit unions nationwide increase competitive advantage and member retention leveraging Enghouse Interactive contact center and customer interaction solutions PHOENIX, AZ (March 27, 2018) – Enghouse Interactive, a leading developer...
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Wednesday 21st Mar 2018

State of Louisiana Deploys Cloud Contact Center for Workforce Commission

Phoenix, AZ – Office of Unemployment Insurance expedites and enhances support for citizens with contact center as-a-service powered by Enghouse Interactive CCSP PHOENIX, AZ (March 21, 2018) – Enghouse Interactive today announced that...
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Tuesday 13th Mar 2018

Enghouse Interactive Quality Management Suite Now Mitel Certified

Phoenix, AZ – Certification validates QMS interoperability and integration with MiVoice Business 8.0 SP1, MiVoice Border Gateway 10.0 Secure Resource Connector PHOENIX, AZ (March 13, 2018) – Enghouse Interactive, a leading developer of a comprehensive portfolio...
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Wednesday 28th Feb 2018

Enghouse Interactive to Host Webinar on Status of Microsoft Office 365 Phone System

Phoenix, AZ – Microsoft experts to discuss latest developments around Skype for Business, Microsoft Office 365, and Teams PHOENIX, AZ (February 28, 2018) – Enghouse Interactive, a leading developer of a comprehensive portfolio of...
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Thursday 22nd Feb 2018

Enghouse Interactive Receives 2017 Cloud Computing Excellence Award

Phoenix, AZ – CCSP honored as a leading CCaaS platform for service providers worldwide PHOENIX, AZ (February 22, 2018) – Enghouse Interactive a leading developer of a comprehensive portfolio of contact center software and services, today...
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Tuesday 13th Feb 2018

Enghouse Interactive President for the Americas to Join Executive Panel at ITEXPO 2018

Fort Lauderdale, FL – Ernie Wallerstein to address opportunity for managed service providers to create new, recurring revenue streams through Microsoft Office 365, Skype for Business and Teams FORT LAUDERDALE, FL (February 13, 2018) – Enghouse...
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Thursday 25th Jan 2018

Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1

Phoenix, AZ – Addition of the TouchPoint interface further aligns user experience across portfolio; significant feature enhancements, new integrations, expanded omni-channel interactions, and flexible deployment options empower customers with choice and control. PHOENIX,...
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Thursday 11th Jan 2018

Biz Technology Solutions Partners with Enghouse Interactive

Mooresville, NC – Partnership creates more comprehensive communications solutions for medium to large businesses in the Southeast region. MOORESVILLE, N.C., (Jan. 11, 2018) – Biz Technology Solutions (BTS), a full-service technology solutions provider...
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Tuesday 19th Dec 2017

Enghouse Interactive Wins 2017 INTERNET TELEPHONY Channel Program Excellence Award

Phoenix, AZ – Contact center provider honored for their innovative programs and strong channel relationships PHOENIX, AZ (December 19, 2017) – Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software...
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Tuesday 5th Dec 2017

Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial

Phoenix, AZ – Server-less platform empowers Microsoft Office 365 users with contact center functionality PHOENIX, AZ (December 5, 2017) – Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services,...
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Wednesday 1st Nov 2017

Enghouse Interactive to Host Webinar: “Introduction to TouchPoint Agent for Microsoft Office 365”

Phoenix, AZ – Server-less platform empowers agents in Microsoft Office 365 with contact center functionality for effective collaboration, and productivity PHOENIX, AZ (November 1, 2017) – Enghouse Interactive, a leading developer of a...
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Wednesday 25th Oct 2017

EB360 Cloud Contact Center Delivers Carrier-Grade, as-a-service Solution Through its Network of Channel Partners across North America

Phoenix, AZ – Based on the Enghouse Interactive CCSP platform, EarthBend’s omni-channel CCaaS offering reduces customer onboarding time and provides OPEX pricing with single point of contact for support PHOENIX, AZ (October 25,...
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Monday 25th Sep 2017

Enghouse Interactive Announces Microsoft Office 365 Contact Center Solutions for North America at Microsoft Ignite 2017

Orlando, FL – The company extends its Communications Center solution with integration to Office 365, and empowers contact centers in North America with a choice of hosted, hybrid or on-premise environments. ORLANDO, FL...
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Monday 18th Sep 2017

HelloSpoke Brings Cloud Contact Center to Market with Enghouse Interactive CCSP

Phoenix, AZ – Contact center as-a-service delivers enterprise-grade platform at an SMB price point; streamlined licensing removes complexity and long-term financial obligations Phoenix, AZ (September 13, 2017) — Enghouse Interactive, a leading developer of...
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Monday 18th Sep 2017

Enghouse Interactive to Demo Omni-Channel Contact Center and Customer Interaction Solutions for Office 365 and Skype for Business at Microsoft Ignite 2017

Orlando, FL – Attendees invited to booth #1007 for first-hand look at how native integration extends power of Microsoft Office 365 and Skype for Business to the contact center ORLANDO, FL (Sep 18,...
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Friday 1st Sep 2017

Enghouse Systems Limited Acquires Survox: Acquisition Broadens Portfolio of Contact Center Solutions

Markham, Ontario; San Francisco, CA – Enghouse Systems Limited (TSX:ENGH) announced today it has broadened its contact center portfolio by acquiring Survox, Inc. of San Francisco. Survox is a well-established, multi-mode, voice-based survey automation software and...
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Thursday 31st Aug 2017

Enghouse Interactive and Enabling Technologies to Host Webinar: “Considering Skype for Business in the Contact Center?”

Phoenix, AZ – Industry experts to share tips, best practices and challenges in deploying a contact center on Skype for Business Phoenix, AZ (August 31, 2017) — Enghouse Interactive, a leading developer of a comprehensive...
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Thursday 17th Aug 2017

Enghouse Interactive to Showcase Award-Winning Contact Center and Customer Interaction Solutions at CXWeek Canada 2017

Toronto, ON – Expansive portfolio offers enterprises of all sizes with choice and control of solutions deployed on-premise, and in the cloud; Attendees invited to visit Enghouse for demonstration of Communications Center 10.0...
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Tuesday 18th Jul 2017

Enghouse Interactive Releases Communications Center 10.0

Phoenix, AZ – Updated contact center application enhances agent experience with intelligent SMS routing and integration, task and activity queuing, and support for Office 365 Federated Agents; Extends flexibility for both on-premise and...
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Thursday 6th Jul 2017

Enghouse Interactive Records More Than 450 Deployments on Microsoft Skype for Business

Phoenix, AZ – Trusted Microsoft Gold partner continues to lead the way in the Skype for Business contact center and customer interaction solutions adoption PHOENIX, AZ–(Marketwired – Jul 6, 2017) – Enghouse Interactive,...
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Monday 12th Jun 2017

Mistakes to Avoid When Using Cloud Contact Center Technology

Phoenix, AZ – Cloud technology has transformed the industry by effectively removing the need for enterprises to own, operate and manage an on-site contact center system. However, many contact centers are still not...
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Monday 22nd May 2017

ENGAGE 2017: A Week of Collaborative Learning

Phoenix, AZ – Earlier this month, we held our annual Enghouse Interactive (News – Alert) user conference, ENGAGE 2017, in Miami, Florida at the Conrad Hotel and Resort. ENGAGE 2017 was all about collaborating...
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Tuesday 9th May 2017

NEC Canada and Enghouse Interactive Expand Relationship with Rollout of UNIVERGE® BLUE Business Cloud Services Contact Center

Phoenix, AZ – Cloud contact center, based on Enghouse Interactive CCSP, is a critical addition to the Unified Communication suite for NEC Canada Phoenix, AZ (May 9, 2017) – Enghouse Interactive today announced...
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Tuesday 9th May 2017

Recap: Frost & Sullivan’s Customer Contact, East 2017

Phoenix, AZ – By: Sandra Crawford, Global Director of Strategic Alliances Attending Frost and Sullivan’s Customer Contact, East is a perennial highlight of Spring. We found this year’s theme, “Leveraging Customer Contact as...
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Tuesday 2nd May 2017

Contact-center platform supports bank’s collaboration vision

Phoenix, AZ – HarborOne Bank needed a tightly integrated Skype for Business contact-center platform. CTO Wayne Dunn discusses the bank’s collaboration and contact-center roadmap. Organizations that deploy Skype for Business must rely on...
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Monday 24th Apr 2017

My Key Takeaways from Enterprise Connect

Phoenix, AZ – By: John Cray, SVP of Product Management As always, Enterprise Connect is a great showcase for technology innovation, and this year was no exception. There was a lot to take...
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Friday 7th Apr 2017

HarborOne Bank: A Skype for Business Success Story

Phoenix, AZ – It is with the utmost pride and gratitude that I write this post. Last week in Orlando, Wayne Dunn, CTO and SVP of HarborOne Bank, spoke to an audience of...
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Monday 27th Mar 2017

Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online

Phoenix, AZ – Microsoft and Enghouse Interactive to demonstrate the Cloud-enabled attendant console at Enterprise Connect Phoenix, AZ (March 27, 2017) – Today at Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint...
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Wednesday 22nd Mar 2017

lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Center Service

Phoenix, AZ – CCSP delivers integration and consolidation of disparate contact center infrastructure providing better customer experience Phoenix, AZ (March 22, 2017) — Enghouse Interactive, a leading developer of a comprehensive portfolio of...
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Thursday 16th Mar 2017

Enghouse Interactive Introduces Quality Management Suite v 7.0

Phoenix, AZ – Enhanced user interface, evaluation module and portfolio integration increase agent and supervisor performance, and service levels PHOENIX, AZ–(Marketwired – Mar 16, 2017) – Enghouse Interactive today introduced version 7.0 of...
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Wednesday 1st Mar 2017

EarthBend Offers Cloud Contact Center

Phoenix, AZ – Based on Enghouse Interactive CCSP, EarthBend brings business continuity and multi-channel customer experience to virtual desktops Phoenix, AZ (March 1, 2017) Enghouse Interactive today announced that EarthBend Cloud Contact Center, a cloud...
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Thursday 23rd Feb 2017

Enghouse Engage’s New Platinum Sponsor: Message Media

Phoenix, AZ – Enghouse Interactive is proud to announce the latest platinum sponsor for Enghouse Engage! MessageMedia is Australia’s largest business mobile messaging service provider, and a leading player globally with significant market...
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Wednesday 15th Feb 2017

Why banks need real-time speech analytics for compliant customer interactions

Phoenix, AZ – John Cray Feb 15, 2017 Why banks need real-time speech analytics for compliant customer interactions Speech recognition has come a long way, and the latest iteration is poised to improve the...
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Tuesday 7th Feb 2017

USAN Chief Technology Officer Accepts ITEXPO 2017 Speaking Invitation

Phoenix, AZ – Omni-channel contact center leader to address evolution of customer engagement Phoenix, AZ (February 7, 2017) – Farid Shenassa, Chief Technology Officer, USAN, an omni-channel contact center technology provider and Enghouse...
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Tuesday 7th Feb 2017

VIDEO: Enghouse Helps Microsoft Skype for Business and Office365 Users Visualize the Future of Call Handling

Phoenix, AZ – February 7, 2017 – With businesses worldwide deploying Microsoft Skype for Business, Enghouse Interactive is addressing the need for native call handling solutions that streamline workflow. A new video helps...
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Wednesday 11th Jan 2017

TELUS Finds Success with Cloud Contact Center based on Enghouse Interactive

Phoenix, AZ – CCSP removes labor-intensive constraints and mitigates operational risk; architecture supports need for flexibility, scalability and OPEX pricing model Phoenix, AZ (January 11, 2017) – Enghouse Interactive, a leading developer of a...
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Wednesday 21st Dec 2016

Datametrix Selects Enghouse Interactive for Contact Center as a Service

Phoenix, AZ – Selection of CCSP cloud contact center platform based on multi-tenant architecture, low TCO and functionality aligned with market demand Phoenix, AZ (December 21, 2016) Enghouse Interactive today announced that systems...
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Wednesday 16th Nov 2016

Enghouse Interactive Introduces New Cloud-Based Proactive Outbound Platform for Service Providers

Phoenix, AZ – Multi-channel, enterprise notification solution creates new revenue opportunities, value for service providers and their business customers Phoenix, AZ (November 16, 2016) – Enghouse Interactive today announced the immediate availability of...
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Thursday 3rd Nov 2016

Sify Selects Enghouse Interactive’s CCSP 7.2 for its Cloud Contact Center Service

Phoenix, AZ – CCSP meets key cloud platform business drivers with multi-tenancy, Skype for Business integration and lower TCO Phoenix, AZ (November 3, 2016) Enghouse Interactive today announced that Sify Technologies, a leading...
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Wednesday 19th Oct 2016

DMG Consulting and Enghouse Interactive to Host Webinar: “Why Cloud Based Contact Centers are Winners”

Phoenix, AZ – New information for service providers on market demand, trends and opportunities Phoenix, AZ (October 19, 2016) – The adoption of cloud-based contact centers has been impressive, and analysts forecast record...
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Friday 14th Oct 2016

Contact Center Console for Skype4B

United States – by Gary Audin You are migrating to Skype for Business (Skype4B). You also have contact center operations. You want to blend the two together. The console for managing the contact...
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Tuesday 27th Sep 2016

Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite 2016

Phoenix, AZ – Intuitive, Streamlined Call-Handling Interface Is Accessible Directly From Microsoft Office 365, and Harnesses Full Breadth of Skype for Business Unified Communications and Collaboration
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Thursday 25th Aug 2016

Enghouse Interactive Introduces New Self-Service Provisioning Portal for CCSP

Phoenix, AZ – Onboarding new customers more quickly and easily, empowering the customer with intuitive management tools and lowering cloud TCO differentiates service providers Phoenix, AZ (August 25, 2016) – Enghouse Interactive today...
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Thursday 4th Aug 2016

GENBAND Partners with Enghouse Interactive to Extend its Enterprise Contact Center Ecosystem

Phoenix, AZ – Phoenix, AZ (August 4, 2016) — Enghouse Interactive is proud to announce the successful integration and interoperability testing between Enghouse Interactive Contact Center: Enterprise (CCE) version 9 and the GENBAND...
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Wednesday 13th Jul 2016

Cloud Contact Center Platform from Enghouse Interactive, CCSP 7.2 brings Enhanced Usability, Gadget API Integration and Connector for Skype for Business

Phoenix, AZ – Multi-tenant architecture empowers ASPs, BPOs and CSPs to lower TCO, and meet customers’ demand for omni-channel customer experience solutions that are secure, flexible and can scale easily Phoenix, AZ (July...
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Monday 11th Jul 2016

Microsoft Gold Partner, Enghouse Interactive, announces Communications Center and Attendant Console are certified for Skype for Business Server 2015

Toronto, Canada – Today from the 2016 Microsoft Worldwide Partner Conference, Enghouse Interactive announced that Enghouse Interactive’s contact center and attendant console solutions, TouchPoint Attendant 2016 and Communications Center 2016, are certified for...
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Tuesday 7th Jun 2016

Enghouse Launches “15-Minutes or Less” Training Webinar Series

Phoenix, AZ – Enghouse Interactive is announcing, “Best Practices for Break and Worktime Reasons,“ and, “Easy Ways to Shave 15 Seconds off Every Call,” the June installments for its educational 15 Minutes or Less...
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Monday 6th Jun 2016

Enghouse Interactive to Showcase Omni-Channel Contact Center Solutions at Avaya Engage 2016

Orlando, FL – IAUG Attendees Invited to Live Demonstrations at Booth 215, and Customer-Led Session Detailing Avaya IP Office Success Story BOOTH# 215 — Enghouse Interactive today announced that it will showcase its...
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Wednesday 11th May 2016

ConvergeOne Honors Enghouse Interactive With Enterprise Mid-Market Award for Excellence

Phoenix, AZ – Delivering Business Value to the Mid-Market Through UC Integration, Lower TCO and Quality Customer Interactions Enghouse Interactive, developer of a comprehensive portfolio of contact center software solutions, today announced that...
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Tuesday 3rd May 2016

Nemertes Research Analyst, Lisa Durant Joins Enghouse Interactive for Webinar: “Enhancing Customer Engagement with UC and Collaboration Tools”

Phoenix, AZ – Customer engagement is becoming a part of everyone’s job in the enterprise. Among the most effective methods through which to facilitate collaboration between all of the business units that touch...
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Monday 2nd May 2016

Enghouse Interactive to Sponsor GENBAND’s Perspectives16 Annual Customer & Partner Summit in Orlando, Florida

Phoenix, AZ – Enghouse Interactive, developer of a comprehensive portfolio of contact center software solutions today announced that it is a Silver level sponsor at GENBAND™ Perspectives16 Annual Customer and Partner Summit, held...
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Tuesday 26th Apr 2016

Enghouse Interactive Exhibits at CSWeek 2016

Phoenix, AZ – Award-Winning Contact Center Solutions Provider Extends Commitment to Transformational Customer Engagement PHOENIX, AZ – Enghouse Interactive, (BOOTH 319) is showcasing its award-winning contact center and customer interaction solutions portfolio at CSWeek 2016...
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Thursday 14th Apr 2016

Enghouse Interactive Attending and Speaking at Frost & Sullivan’s 12th Annual Customer Contact, East

Phoenix, AZ – Award-Winning Contact Center Solutions Provider Extends Commitment to Transformational Customer Engagement PHOENIX, AZ – Enghouse Interactive, developer of a comprehensive portfolio of contact center software solutions, today announced that it will attend...
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Tuesday 22nd Mar 2016

Enghouse Interactive to Present Webinar: “Bring your Ideal Customer Journey to Life”

Phoenix, AZ – Today’s consumers have higher expectations and more preferences than ever before. As a result, the new norm is channel hopping, which requires contact centers to map out and support the...
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Wednesday 16th Mar 2016

DMG Consulting Estimates that Enghouse Interactive’s CCSP Product is the Most Widely-Used Cloud Contact Center Platform, Globally

Phoenix, AZ – Carriers and network services providers find value in multi-tenancy, and capitalize on market demand for contact center applications delivered as-a-service. Enghouse Interactive today announced that according to the DMG 2015/2016 Cloud-Based...
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Tuesday 8th Mar 2016

Mtel Increases Market Leadership With Enghouse Interactive Contact Center: Service Provider 7.2

Phoenix, AZ – Latest Iteration of Multi-Tenant Solution Delivers Omni-Channel Functionality From the Cloud, User-Friendly TouchPoint Interface, and Lowers TCO Enghouse Interactive, developer of a comprehensive portfolio of contact center software solutions, today...
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Monday 22nd Feb 2016

Enghouse Interactive to Present Webinar: “Quality Management in the Contact Center: Are You Listening to Your Customers?”

Phoenix, AZ – Best-in-class contact centers go above and beyond to ensure agents deliver efficient, memorable conversations on every interaction. Simply put, “your call is actually being recorded for quality purposes.” Join us to...
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Tuesday 16th Feb 2016

Leading Analysts Commend Enghouse Interactive

Markham, Ontario – Market Strategy & Customizable, User-friendly Contact Center Solutions Cited Frost & Sullivan, a leading global research firm, has recognized the Enghouse Interactive Division of Enghouse Systems Limited (TSX:ENGH) with the...
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Wednesday 27th Jan 2016

Enghouse Interactive’s Contact Center Service Provider is selected by Promero for its Call Center Omni Channel Cloud Contact Center Solution Platform

Phoenix, AZ – Promero, a provider of hosted contact center software, today announced that it would leverage Enghouse Interactive’s Contact Center: Service Provider (CCSP) 7.2 software for its cloud contact center software solution,...
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Wednesday 20th Jan 2016

Enghouse Interactive, McGee-Smith Analytics to Present Webinar

Phoenix, AZ – “How to Improve your Customer Experience with Quality Omni-Channel Processes” Providing quality interactions across every channel is the ultimate goal for customer-service-oriented organizations. However, achieving a seamless omni-channel environment is...
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Wednesday 4th Nov 2015

Enghouse Interactive Unveils Next Generation of Omni-Channel Contact Center and Customer Interaction Solutions Portfolio

Phoenix, AZ – CP 10, CC 2016, CCSP 7.2, CCE 9, and QMS 2016 Streamline Customer Journey and Maximize the Value of Every Business Interaction Phoenix, AZ (November 4, 2015) — Enghouse Interactive, developer of...
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Monday 19th Oct 2015

Enghouse Systems Signs Definitive Agreement to Acquire CTI Group (Holdings) Inc.

Markham, Ontario and Indianapolis, Indiana – Enghouse Systems Signs Definitive Agreement to Acquire CTI Group (Holdings) Inc. Markham, Ontario and Indianapolis, Indiana — Oct 19, 2015 — Enghouse Systems Limited (ENGH) (“Enghouse”) and CTI Group (Holdings)...
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Thursday 15th Oct 2015

Enghouse Interactive Honored Twice At ICT Industry Awards

Auckland, NZ – Enghouse Interactive picks up Software Vendor of the Year and Entrepreneur Awards at the 2015 Reseller News Awards in New Zealand Auckland, New Zealand — Oct 15, 2015 — Enghouse Interactive, (TSX:ENGH), a...
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Monday 5th Oct 2015

Enghouse Interactive and Enghouse Networks Take Center Stage at ITEXPO in Anaheim

Phoenix, AZ – Executives to Address Omni-Channel Contact Center, Skype for Business and IP Data Connectivity; Will Showcase Industry Leading Contact Center and Converged NGN Management Software at Skype for Business Pavilion and...
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Thursday 17th Sep 2015

Partner Portal for North America Unveiled

Phoenix, AZ – Enghouse Interactive Unveils Partner Portal for North America Phoenix, AZ — September 17, 2015 — Enghouse Interactive, (www.enghouseinteractive.com), developer of a comprehensive portfolio of unified communications (UC) and contact center solutions,...
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Monday 10th Aug 2015

Multiple 2015 Contact Centre Technology Awards Received

Phoenix, AZ – Enghouse Interactive Receives Multiple 2015 Contact Center Technology Awards from CUSTOMER Magazine Phoenix, AZ — August 10, 2015 – — Enghouse Interactive, developer of a comprehensive portfolio of unified communications...
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Wednesday 5th Aug 2015

Nexon and Enghouse Announce Cloud Contact Partnership in AU and NZ

Sydney, Australia – Nexon Absolute Contact Centre powered by Enghouse Interactive enables enterprises to experience the full features of Microsoft Skype for Business via the cloud Sydney, Australia – August 5th, 2015 – Nexon,...
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Tuesday 30th Jun 2015

250th Skype for Business Deployment Recorded

Phoenix, AZ – Contact Center, Customer Interaction Solutions Leader Booking Six New Customer Rollouts Every Month Phoenix, AZ — June 30, 2015 – Enghouse Interactive, developer of a comprehensive portfolio of unified communications...
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Thursday 11th Jun 2015

Latest Contact Center Advancements Showcased at Call Center Week 2015

Phoenix, AZ – Industry’s Most Comprehensive Portfolio of Customer Interaction Solutions Proves ROI, Answers the Call for Omni-Channel Customer Experience Management Phoenix, AZ — June 11, 2015 – Enghouse Interactive (BOOTH #306), developer of...
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Wednesday 3rd Jun 2015

Skype for Business 2015 Supported With CC

Phoenix, AZ – Contact Center Solutions Leader Reinforces Position at the Forefront of the Microsoft Partner Community Phoenix, AZ — June 3, 2015 – Enghouse Interactive (www.enghouseinteractive.com), developer of a comprehensive portfolio of...
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Tuesday 5th May 2015

Solution Portfolio Showcased at SAPPHIRE® NOW in Orlando

Orlando, FL – Contact Center Leader to Showcase Cutting-Edge Solutions ORLANDO, FL – May 5, 2015 – Enghouse Interactive (www.enghouseinteractive.com), (TSX:ENGH) developer of a comprehensive portfolio of unified communications (UC) and contact center...
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Wednesday 29th Apr 2015

New CX Solution for Utility Management Companies in North America

Charlotte, NC – Proven Customer Interaction Technology, Expertise and Understanding of Market Need for Improved Communications Drives Innovation CHARLOTTE, NC – April 29, 2015 – Today from the CS WEEK 2015 Conference (BOOTH#...
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Tuesday 14th Apr 2015

New CX Solution for Utility Management Companies in North America

Chicago, IL – Award-Winning Provider Demos Specific Answer to Daunting Challenges CHICAGO, IL – Apr 14, 2015 – Today from booth #4755 at #HIMSS15 in Chicago, Enghouse Interactive (www.enghouseinteractive.com), (EI) announced that it...
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Thursday 9th Apr 2015

CRM Connector 2015 Achieves Certified Integration With SAP®

Phoenix, AZ – Coupled With SAP Solutions, CRM Connector Enhances the Efficiency and Performance of Service and Support Teams by Providing Contact Center Agents a Single Interface With Click-to-Dial and Screen Pop Capabilities...
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Wednesday 18th Mar 2015

Microsoft Gold Application Development and Communications Competencies

Phoenix, AZ – Contact Center Solutions Leader Recognized for Best-in-class Capabilities and Expertise, Evidenced by Technology Success and Commitment to Customers Phoenix, AZ — March 18, 2015 – Enghouse Interactive (www.enghouseinteractive.com), developer of...
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Tuesday 10th Mar 2015

Enghouse Unveils Major Update to Contact Center: Enterprise (CCE)

Phoenix, AZ – PRC 3 of CCE Version 9 Empowers Agents with Blended Predictive Dialing in an Omni-channel Universal Queue That Improves Efficiency WHILE Saving Resources. Seamless Customer Interactions are also Better Enabled...
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Tuesday 20th Jan 2015

Enghouse Interactive Releases Communications Center 8.1

Phoenix, AZ – Contact Center Solution Enhances Customer Interactions With New Operator Console, Supervisor Visibility, Mobility, Video Integration, and Extended Lync Functionality Phoenix, AZ — January 20, 2015 — Enghouse Interactive (@EnghouseInterac), a...
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Friday 12th Dec 2014

Enghouse Interactive Earns Preferred Partner Status from NACR

Eagan, MN – Eagan, MN, December 12, 2014 — Technology solutions integration expert NACR is pleased to announce that Enghouse Interactive, a leader in contact center, unified communications (UC), and self-service solutions, has...
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Wednesday 19th Nov 2014

Enghouse Interactive Receives 2014 CUSTOMER Magazine Contact Center Technology Award

Global – Enghouse Interactive today announced that TMC, a global, integrated media company, has honored Enghouse Interactive Communications Center 8.0 (CC) with the 2014 CUSTOMER Contact Center Technology Award, presented by TMC’s...
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Wednesday 5th Nov 2014

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

Chicago, IL – Smartphone and Tablet Application Enables Users to Navigate Seamlessly Through the Interactive Voice Response Process CHICAGO, IL–(Nov 5, 2014) – Today from BOOTH 614 at the ICMI Contact Center Demo...
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Monday 29th Sep 2014

Enghouse Interactive Introduces Quality Management Suite v 5.3, IP Call and Computer Recording, Monitoring and Evaluation Software

Phoenix, AZ – Enghouse Interactive Introduces Quality Management Suite v 5.3, IP Call and Computer Recording, Monitoring and Evaluation Software PHOENIX, AZ–(Sep 29, 2014) – Enghouse Interactive (@EnghouseInterac) today introduced version 5.3 of...
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Thursday 31st Jul 2014

Enghouse Interactive Awarded 2014 Communications Solutions Product of the Year Award

Global – Contact Center: Enterprise v 9.0 Recognized for Excellence and Innovation in Multi-channel Customer Interactions Phoenix (July 31, 2014) — Enghouse Interactive (@EnghouseInterac) today announced that TMC, a global, integrated media...
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Tuesday 29th Apr 2014

Enghouse Interactive Releases Communications Center 8.0

Irvine, CA – CC 8.0 Harnesses the Power of Zeacom and Enghouse Interactive Portfolios IRVINE, CA, Apr 29, 2014 — Enghouse Interactive, developer of a comprehensive portfolio of contact center and unified communications...
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Tuesday 22nd Apr 2014

Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Center

Phoenix, AZ – Product Updates focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership Phoenix, AZ — April 22, 2014 — Enghouse Interactive, developer of a comprehensive portfolio of unified communications...
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Monday 7th Apr 2014

TELUS selects Enghouse Interactive to support Cloud Contact Centers in Canada

Phoenix, AZ – TELUS to leverage Enghouse Contact Center: Service Provider platform to offer Contact Center in the Cloud PHOENIX, ARIZONA (PRWEB) APRIL 07, 2014 -Enghouse Interactive, developer of the most comprehensive portfolio...
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Wednesday 26th Mar 2014

Enghouse Interactive Enhances Outbound Dialer Solution

Phoenix, AZ – Outbound communication and messaging technology to help customers in key industries Phoenix, AZ — March 26, 2014 — Enghouse Interactive, developer of a comprehensive portfolio of unified communications and call...
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Monday 24th Mar 2014

Enghouse Interactive Boosts Cloud Offering for Enterprises and Service Providers

Phoenix, AZ – More solutions in the Cloud means new and existing customers have flexible deployment options Phoenix, AZ — March 24th, 2014 – Enghouse Interactive, developer of a comprehensive portfolio of unified...
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Wednesday 12th Feb 2014

Enghouse Interactive Enhances its Cloud-based Contact Center Service Provider Platform

Global – Advances in Cloud contact center product provide greater resiliency, flexibility and integration capabilities to contact center service providers Version 6.1.2 of the Enghouse Contact Center Service Provider (or CCSP –...
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Monday 10th Feb 2014

The Arthritis Foundation Chooses Safeharbor Knowledge Solutions to Help Improve Call Center Performance

Seattle – SEATTLE, Wash., Feb. 10, 2014 (GLOBE NEWSWIRE) — via PRWEB – Safeharbor Knowledge Solutions, an Enghouse Interactive company, was selected by The Arthritis Foundation, the largest national nonprofit organization supporting...
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Monday 4th Nov 2013

Enghouse Systems Acquires Information Access Technology, Inc.

Markham, Ontario – Acquisition Expands Enghouse’s Contact Center Solutions Portfolio MARKHAM, ONTARIO and WEST JORDAN, UTAH–(Marketwired – Nov. 4, 2013) – Enghouse Systems Limited (TSX:ENGH) announced today that it has acquired Information Access...
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Tuesday 10th Sep 2013

Enghouse Systems Acquires Safeharbor Knowledge Solutions

Reading, UK – Enghouse (News – Alert) Systems Limited, a provider of enterprise software solutions, recently announced that it has completed the acquisition of Safeharbor Knowledge Solutions, a company that deals in knowledge management...
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Tuesday 27th Aug 2013

Enghouse Interactive Drives Enhanced Productivity and Operational Efficiency With Latest Version of Cloud Contact Centre Platform

Reading, UK – Latest Version Offers Raft of Benefits for Service Providers and End Customers Alike READING, BERKSHIRE–(Marketwired – Aug. 27, 2013) – Enghouse Interactive, delivers a range of operational efficiency and productivity...
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Tuesday 13th Aug 2013

Enghouse Interactive Introduces New Console for Lync

Reading, UK – New Operator Console Delivers Professional Call Handling and Service Monitoring and Measurement Capability READING, ENGLAND–(Marketwired – Aug. 13, 2013) – Enghouse Interactive today announced the launch of the new Enghouse...
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Tuesday 4th Jun 2013

Reduce the Cost of Delivering Exceptional Customer Service with the Latest Edition of Enghouse Interactive Communications Portal

Reading, UK – V9.0 of voice portal platform offers enriched features and improved performance to develop and deploy self-service voice solutions that enhance customer engagement and improve the customer experience. PHOENIX, AZ (PRWEB)...
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Tuesday 7th May 2013

Enghouse Interactive Announces Latest Iteration of Quality Management Suite

Reading, UK – Enterprise-ready features include expanded computer recording capabilities, unified user interface, and broader language support. (PRWEB) MAY 07, 2013 -Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions,...
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Monday 25th Mar 2013

Barix Integrates with Enghouse Interactive Applications for Avaya CS 1000

Zurich, Switzerland – Solution enables IP voice paging over analog speakers via digital phone systems ZURICH, SWITZERLAND, March 25, 2013 — Conversion from analog to digital phone systems brings many benefits, from enabling...
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Tuesday 12th Feb 2013

Enghouse Interactive Delivers Enhanced Support for Contact Centre Service Providers

Reading, UK – New Version Cuts Total Cost of Ownership and Drives Productivity and Operational Efficiencies Reading, Berkshire, 12 February, 2013 – Enabling it to enhance the support it offers its service provider...
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Monday 11th Feb 2013

Enghouse Interactive to Unveil New Solution for Enabling Contact Centres on Microsoft Lync at Unified Communications Expo

London, UK – London, 11 February 2013: Enghouse Interactive plans to unveil a unique development for its CTI Connect solution, (CT Connect™), which will enable contact centre solutions to interact with Microsoft Lync,...
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Monday 21st Jan 2013

Enghouse Interactive Unveils New Version of Arc Pro Attendant Console

Global – Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, today launched Arc Pro TouchPoint Attendant 6, an enhanced version of its professional attendant operator console. Version 6...
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Wednesday 14th Nov 2012

Enghouse Interactive iAgent Delivers Multi-Channel Contact Center Agent Experience, Anytime…Anywhere

Phoenix, AZ – iAgent Streamlines Customer Interactions into a Single, Powerful and Rich Multi-Channel Contact Center Application PHOENIX, AZ (PRWEB) NOVEMBER 14, 2012 -Enghouse Interactive, developer of the most comprehensive portfolio of interaction...
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Monday 12th Nov 2012

Enghouse Interactive Wins Prestigious 2012 Arizona Governor’s Celebration of Innovation Award

Phoenix, AZ – Enghouse’s Innovative Contact Center: Enterprise Selected Over Entries from Other Finalists: IBM and American Express PHOENIX, AZ (PRWEB) NOVEMBER 12, 2012 –Enghouse Interactive, developer of the most comprehensive portfolio of...
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Wednesday 7th Nov 2012

Enghouse Interactive a Finalist in Upcoming Arizona Governor’s Innovation Awards

Phoenix, AZ – Makes Top of the List for Innovative Multi-Channel Contact Center Suite PHOENIX, AZ (PRWEB) NOVEMBER 07, 2012 -Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced...
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Tuesday 6th Nov 2012

Zeacom Communications Center 6.2 Delivers Enhanced Contact Center Experience

Auckland, NZ – Zeacom Communications Center 6.2 Delivers Enhanced Contact Center Experience IRVINE, CA – Zeacom, an Enghouse Systems company, and leading provider of multichannel contact center and business process automation solutions, today...
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Thursday 1st Nov 2012

Enghouse Systems Acquires Visionutveckling AB

Stockholm, Sweden – Acquisition Builds on Enghouse’s Attendant and Contact Center Solutions Position in Scandinavia MARKHAM, ONTARIO and STOCKHOLM, SWEDEN–(Marketwire – Nov. 1, 2012) – Enghouse Systems Limited (TSX:ENGH) announced today that it...
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Wednesday 10th Oct 2012

Zeacom Communications Center (ZCC) Passes Microsoft Lync ISV Qualification

Auckland, NZ – Lync has become recognized as not only a great collaboration tool, but also a full-fledged PBX replacement. This is becoming more realized as traditional contact center vendors are developing and...
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Tuesday 9th Oct 2012

Enghouse Interactive Receives 2012 Speech Technology Excellence Award

Phoenix, AZ – PHOENIX, AZ (PRWEB) OCTOBER 09, 2012 -Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced that Communications Portal, its leading speech and IVR solution, has earned...
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Thursday 20th Sep 2012

Cloud-based Contact Center Decision Process the Focus of Enghouse Interactive Sponsored Guide

Reading, UK – Digs Deep into the Financial, Operational and Technical Facets of Cloud Delivery PHOENIX, ARIZONA (PRWEB) SEPTEMBER 20, 2012 -The latest research on Cloud-based Contact Centers from industry analysts at ContactBabel...
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Wednesday 19th Sep 2012

Using the Cloud for Customer Service

Reading, UK – Reading, Berkshire, 19 September 2012 – Enghouse Interactive will be helping delegates at the Call Centre Focus Conference (London Olympia, 2-3 October 2012) to assess whether an on-demand cloud contact...
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Tuesday 17th Jul 2012

Enghouse Wins Multiple Awards for Multi-Channel Contact Center Solutions

Phoenix, AZ – SMB, Enterprise and Cloud Call Center Products Honored with IP Contact Center Pioneer Awards PHOENIX, AZ (PRWEB) JULY 17, 2012 -Enghouse Interactive, developer of the most comprehensive portfolio of interaction...
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Tuesday 10th Jul 2012

Ronco Communications and Zeacom Forge Partnership to Deliver Leading-Edge, Enterprise-class Contact Center Solutions

Auckland, NZ – July 10, 2012 -Today from the 2012 Microsoft Worldwide Partner Conference (WPC), Zeacom (BOOTH #345), a leading global provider of multimedia contact center and business process automation or Communications Enabled...
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Monday 9th Jul 2012

Zeacom Launches ZCC Helpdesk for Lync at 2012 Microsoft Worldwide Partner Conference in Toronto

Toronto, Canada – Innovative Solution Optimizes Helpdesk Productivity, Improves Response Times and Workflow, and Integrates Seamlessly with Microsoft Dynamics CRM TORONTO, CANADA (PRWEB) JULY 09, 2012 -Today from the 2012 Microsoft Worldwide Partner...
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Friday 29th Jun 2012

Trio Enterprise adds support for virtualization in a Microsoft Hyper-V environment

Stockholm, Sweden – Stockholm, Sweden – June 29, 2012. Trio Enterprise, part of Enghouse Interactive, a leading provider of premise and cloud contact centre suites, announced today that its Trio Enterprise 3.2 now...
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Wednesday 20th Jun 2012

Enghouse Interactive Announces Quality Management Suite

Global – Enterprise-ready features include new reporting infrastructure, archiving, and integration with network resources Enghouse Interactive today released version 4.3 of the CallRex Quality Management Suite. Designed for businesses seeking affordable quality...
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Wednesday 13th Jun 2012

CallRex Call Recording Software Achieves Qualification Testing for Microsoft Lync

Phoenix, AZ – Enghouse Interactive offers interaction recording software for Lync environments. PHOENIX, AZ (PRWEB) JUNE 13, 2012 –Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, announced today the...
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Sunday 3rd Jun 2012

Enghouse Interactive and Intertec Systems Invite Organisations to Enter the Cloud at Middle East Call Centre ’12

Reading, UK – READING, UNITED KINGDOM–(Marketwire – June 3, 2012) – Enghouse Interactive (TSX:ENGH), a leading provider of multi-channel contact centres, will be joining forces with IT systems integrator and solutions provider, Intertec...
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Thursday 31st May 2012

Enghouse Systems Limited Acquires Zeacom Group Limited

Markham, Ontario & Auckland, NZ – MARKHAM, ONTARIO and AUCKLAND, NEW ZEALAND – May 31, 2012 – Enghouse Systems Limited (TSX:ENGH) announced today that it has acquired Zeacom Group Limited for a purchase price of US$30.6...
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Wednesday 23rd May 2012

Enghouse Interactive CT Connect Verified as Cisco Compatible

Phoenix, AZ – Solution Addresses the Computer Telephony Integration Needs of Cisco End Users. PHOENIX, AZ (PRWEB) MAY 23, 2012 –Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, including...
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Tuesday 15th May 2012

Enghouse Interactive Announces Successful Qualification for Microsoft Lync

Reading, UK – Contact centre solution validated for Microsoft Lync 2010 includes attendant console functionality Reading, UK – 15th May , 2012 – Enghouse Interactive, a leading provider of premise and cloud contact centre...
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Thursday 3rd May 2012

Enghouse Wins Prestigious Award for Interaction Management

Phoenix, AZ – Receives Industry Recognition for Its Interaction Management Portfolio of Contact Center, Console, Self-Service and Quality Monitoring Products PHOENIX, AZ (PRWEB) MAY 03, 2012 –Enghouse Interactive announced that its comprehensive portfolio...
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Tuesday 1st May 2012

Enghouse Interactive Sponsored Study Reinforces Benefits of Virtual and Cloud-Based Contact Centers

Phoenix, AZ – Improved Queue Handling, Flexibility and Functionality Seen as Drivers for Needed Technology Upgrades PHOENIX, AZ (PRWEB) MAY 01, 2012 -The latest research by contact center industry analysts at ContactBabel has...
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Tuesday 24th Apr 2012

Enghouse Interactive Announces Pure IP Operator Console Option for Avaya CS1000

Phoenix, AZ – Intuition Acclaim 5.2 Brings Direct IP Connectivity and Enhanced Attendant Features to Popular PBX PHOENIX, ARIZONA (PRWEB) APRIL 24, 2012 -Enghouse Interactive, developer of the most comprehensive portfolio of interaction...
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Monday 26th Mar 2012

Christoph Mosing Appointed President of Enghouse Interactive USA

Global – Veteran Software Executive to Lead Strategic Growth in Interaction Management Business Enghouse Interactive officially announced that it has appointed Christoph Mosing to the position of president, Enghouse Interactive USA. In...
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Tuesday 20th Mar 2012

Enghouse Interactive Shares Findings on Structured, Unstructured and Self-Service Interactions

Phoenix, AZ – Reveals U.S. IT Executives’ Thoughts on Handling of Customer Communications/Interactions PHOENIX, AZ (PRWEB) MARCH 20, 2012 –Enghouse Interactive, developer of the world’s most comprehensive portfolio of interaction management solutions, shared...
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Tuesday 28th Feb 2012

Survey: U.S. IT Decision Makers Say Good Customer Service More Important than Managing Costs

Phoenix, AZ – PHOENIX, AZ (PRWEB) FEBRUARY 28, 2012 –Enghouse Interactive, developer of the world’s most comprehensive portfolio of interaction management solutions, announced the results of the first Enghouse Interactive Customer Interaction Index,...
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Tuesday 14th Feb 2012

Enghouse Interactive Wins in Multiple Categories for Customer Interaction Solutions® Magazine 2011 Product of the Year Awards

Global – Today, it was announced in a press release that Enghouse Interactive’s products have won in multiple categories of the Customer Interaction Solutions Magazine 2011 Product of the Year Awards. The awards publicly recognize...
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Tuesday 17th Jan 2012

Enghouse Interactive Introduces the Next Evolution of CallRex Workforce Management™ Software

Phoenix, AZ – CallRex Workforce Management Delivers Key Features Essential to Businesses PHOENIX, AZ (PRWEB) JANUARY 17, 2012 -Today Enghouse Interactive, provider of the CallRex™ suite of IP call recording and contact center...
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Tuesday 1st Nov 2011

The Launch of Trio Enterprise 3.2

Global – Trio Enterprise is a flexible, cost-efficient communications platform that helps your business communicate quickly and effectively with clients, regardless of method. Trio Enterprise can be connected to most switchboards and...
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Thursday 18th Aug 2011

TouchPoint Attendant for Skype for Business

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