Enghouse Recognized by Frost & Sullivan as an Innovator in the 2025 Frost Radar™ for Customer Experience Platforms in Latin America

Enghouse Interactive, a global leader in customer experience (CX) and contact center solutions, has been recognized by Frost & Sullivan as an innovator in the 2025 Frost Radar™: Customer Experience Platforms in Latin America. The Frost Radar™ evaluates companies across the region on growth and innovation to identify those transforming customer engagement in Latin America. Enghouse earned its placement for delivering flexible, scalable CX solutions and demonstrating strong performance across the region.

“Enghouse has demonstrated a strong ability to adapt its portfolio to the evolving needs of the Latin American market,” said Sebastián Menutti, Principal Analyst, Frost & Sullivan. “Its scalable and secure CX platforms enable organizations to modernize communications and deliver consistent customer experiences across digital and voice channels.”

Innovation and growth leadership

Enghouse differentiates itself by offering customers flexible deployment options, on-premises, cloud, or hybrid, allowing clients to transition at their own pace, which provides an advantage over cloud-only models. Recent strategic acquisitions, including Lifesize (video collaboration and cloud contact center assets), Vidyo (enterprise-class video platform), and Altitude Software (omnichannel contact center with a strong Iberia/LatAm footprint), have expanded Enghouse’s capabilities and accelerated its innovation roadmap. These additions complement Enghouse’s AI-powered quality management, analytics, and transcription, helping organizations improve accuracy, agent performance, and cost efficiency.

Regional presence and partner ecosystem

Latin America is an important region for Enghouse with hundreds of clients across government, BFSI, education, and BPO. Enghouse has a local presence in Brazil, Mexico, and Colombia, supporting our customers across the region.

“Being featured as an innovator in the Frost & Sullivan Radar is a validation of our focus on enabling organizations to connect more effectively with their customers,” said Ben Levy, President at Enghouse Interactive. “Latin America is a key growth region for us, and this recognition underscores our ongoing investment in innovation and the trust our customers and partners place in our technology.”

For more information—and to download the report summary—visit https://www.enghouseinteractive.com/es/lp/frost-sullivan-report-2025/

About Enghouse Interactive

Enghouse Interactive is a leading global provider of contact centre software, services and video solutions. Its portfolio spans cloud, on-premises and hybrid CX platforms, workforce optimisation, outbound communications and video technologies. For further information, visit www.enghouseinteractive.com. Enghouse Interactive is a subsidiary of Enghouse Systems Ltd. (TSX: ENGH) of Markham, Ontario.

About Frost & Sullivan

For over six decades, Frost & Sullivan has helped corporate leaders and governments identify growth opportunities, manage economic changes, and navigate disruptive technologies. Their Frost Radar™ benchmarking tool evaluates innovation and growth leadership to recognize the companies shaping the future of industries.

www.frost.com

Media Contact:
Elena Miovska
Sr. Demand Generation Leader EMEA & LATAM

[email protected]