Enghouse Interactive Wins in Multiple Categories for Customer Interaction Solutions® Magazine 2011 Product of the Year Awards

Today, it was announced in a press release that Enghouse Interactive’s products have won in multiple categories of the Customer Interaction Solutions Magazine 2011 Product of the Year Awards. The awards publicly recognize Enghouse Interactive’s leadership in the areas of premise- and cloud-based contact center, call recording, unified communications and collaboration solutions.

“We selected Enghouse Interactive products to receive 2011 Product of the Year Awards for their achievement in advancing CRM, contact center and call center technologies. Their range of customer interaction management products have demonstrated excellence as well as provided ROI for the companies that use them. Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Enghouse Interactive has earned its place with this distinguished honor.”

– Rich Tehrani, CEO, TMC

The following Enghouse Interactive products were honored for software excellence:

• CosmoCall Universe
• Syntellect Customer Interaction Management (CIM)
• CallRex Quality Management Suite
• Intuition Enterprise

“Enghouse Interactive is in the business of producing a full range of software solutions that help our customers (and their customers) optimize the value of their customer interactions across the gamut of structured, unstructured and self-service interactions. Our customers and channel partners recognize the value of what we have to offer, and we’re happy that TMC has recognized a number of our products as well.”

– Alex Black, CTO, Enghouse Interactive