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UK Nov 29, 2019 | By Helen Billingham
Raise the Bar: Top Tips to Improve the Customer Journey
USA Oct 4, 2019 | By LarryE
Elevate Your Contact Center from a Cost Center into a Revenue Generator!

Organizations with Contact Centers are in an enviable position – each and every day, they gather customer data that is constantly refreshed and upgraded.  When you think about it, they are getting a steady stream of new information from an unbiased focus group.

USA Jul 19, 2019 | By LarryE
Summary of Key Findings
USA Jul 5, 2019 | By LarryE
Join Us for an Energetic Panel Discussion with Forrester Research
USA Jun 12, 2019 | By Larry Ekiert
Enghouse Insights from Forrester CX – New York City
UK May 13, 2019 | By Helen Billingham
Moving to a Collaborative Unified Communications World – A Migration Strategy for Customer-facing Businesses
USA Apr 28, 2019 | By Larry Ekiert
3 Ways Call Recording and Quality Management can save your business money

Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Using the right approach will enable your organization to deliver better service, protect callers and agents and ensure customer contacts result in positive outcomes.

UK Apr 23, 2019 | By Helen Billingham
“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service
USA Apr 17, 2019 | By Larry Ekiert
Quality Management + Call Recording = Operational Excellence and Risk Reduction

Today, we’d like to give you some insight into the best practices for using omnichannel recording along with quality management in the contact center. Using the right approach will enable your organization to deliver better service, protect callers and agents and maximize the customer contacts that result in a positive outcome.

UK Jan 24, 2019 | By Helen Billingham
Drones at Heathrow – How to Minimise Chaos for Customers
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