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Displaying 20 of 27
UK May 21, 2021 | By Helen Billingham
Addressing the contact centre retention crisis
UK Apr 30, 2021 | By Helen Billingham
The importance of emotional intelligence in the contact centre

As we move forward with new hybrid ways of working, agents, managers and businesses will face fresh challenges. How can they successfully navigate these changes and deliver service that delights customers, while retaining and nurturing staff?

UK Apr 9, 2021 | By Helen Billingham
How collaboration tools are delivering contact centre benefits
UK Mar 26, 2021 | By Helen Billingham
5 areas where Microsoft Teams delivers ROI in your contact centre
UK Mar 19, 2021 | By Helen Billingham
The times they are a changing: how customers and agents are responding to the pandemic one year on
UK Mar 12, 2021 | By Helen Billingham
Delivering the right service to today’s more demanding customers
UK Mar 5, 2021 | By Helen Billingham
How Microsoft Teams underpins hybrid working

The last year has seen unparalleled change in the contact centre, with the acceleration of remote working due to the pandemic and lockdowns. As the world continues to change and moves to more hybrid, collaborative ways of working, how can organisations ensure they are ready to better serve customers – and support their staff?

UK Jan 8, 2021 | By Helen Billingham
5 ways to eliminate hidden costs in your contact centre
UK Jan 5, 2021 | By Helen Billingham
Spotlight on 2020: our top 10 blog posts from the year
UK Nov 27, 2020 | By Helen Billingham
The rise of the super-agent
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