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Adding first-party data to your CRM, the information can be effectively utilized by all areas enabling personalized communications.

As we move forward with new hybrid ways of working, agents, managers and businesses will face fresh challenges. How can they successfully navigate these changes and deliver service that delights customers, while retaining and nurturing staff?

The reality is that “customer experience” is more than a single engagement or interaction with your organization.  It starts with a customer’s first point of contact and ends with the last…

Key findings from our “When, How and Why Customers Self-Help” Webinar