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USA May 28, 2021 | By LarryE
First-Party Data is Generated by your Contact Center

Adding first-party data to your CRM, the information can be effectively utilized by all areas enabling personalized communications.

UK May 7, 2021 | By Helen Billingham
Extending Teams into your contact centre: 4 keys to a successful migration

Deploying Microsoft Teams within customer service delivers significant benefits, such as increasing collaboration, underpinning hybrid and blended working and ensuring agility by improving integration and information sharing with other departments.

UK Apr 30, 2021 | By Helen Billingham
The importance of emotional intelligence in the contact centre

As we move forward with new hybrid ways of working, agents, managers and businesses will face fresh challenges. How can they successfully navigate these changes and deliver service that delights customers, while retaining and nurturing staff?

UK Apr 9, 2021 | By Helen Billingham
How collaboration tools are delivering contact centre benefits
UK Apr 1, 2021 | By Helen Billingham
Supporting agent wellbeing in a hybrid working world
UK Mar 5, 2021 | By Helen Billingham
How Microsoft Teams underpins hybrid working

The last year has seen unparalleled change in the contact centre, with the acceleration of remote working due to the pandemic and lockdowns. As the world continues to change and moves to more hybrid, collaborative ways of working, how can organisations ensure they are ready to better serve customers – and support their staff?

USA Feb 18, 2021 | By LarryE
Key Learnings from the Metrigy Webinar (Blog #4)
UK Feb 5, 2021 | By Helen Billingham
4 trends to underpin future hybrid working
UK Jan 29, 2021 | By Helen Billingham
Essential insights for ensuring you choose the right contact centre solution
USA Jan 13, 2021 | By LarryE
Trends and Realities of Successful Organizations (Blog #1)
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