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Displaying 27 of 27

Oct 30, 2020 | By Helen Billingham

Why integrating your CRM and telephony system is essential for improving customer service

Oct 16, 2020 | By Helen Billingham

Optimising for Contact Centre Remote Working

Sep 16, 2020 | By Helen Billingham

How has the pandemic impacted customer experience?

Sep 3, 2020 | By Helen Billingham

Making contact centres greener and more sustainable

May 14, 2020 | By LarryE

Customer Service in Times of Turmoil [+Checklist]

Oct 4, 2019 | By LarryE

Elevate Your Contact Center from a Cost Center into a Revenue Generator!

Organizations with Contact Centers are in an enviable position – each and every day, they gather customer data that is constantly refreshed and upgraded. When you think about it, they are getting a steady stream of new information from an unbiased focus group.

Apr 23, 2019 | By Helen Billingham

“Bringing People Together” – How Microsoft Teams and Other Collaboration Tools are Transforming Customer Service