THE COLLABORATIVE CONTACT CENTER
Powered By Microsoft Teams
Future-proof Your Contact Center
The Collaborative Contact Center
Enghouse Interactive is proud to be in the Microsoft Technology Adoption Program (TAP) for Microsoft Teams. Microsoft has rated Enghouse Interactive in the top 1% of their Partner Ecosystem
The combination of Microsoft Teams and Enghouse Interactive Customer Experience (CX) solutions creates an easy-to-use, highly flexible, and cost-effective option that delivers premium experience to all your users. When combined with Microsoft Teams, organizations can leverage a wide range of advanced Contact Center functionality including skills-based routing, business intelligence (BI), call recording, quality management (QM) and more using a familiar and consistent approach
Our powerful combined solution helps organization manage all contact center interactions – phone calls, voice messages, email, SMS, chat and social media communications – while leveraging the highly intuitive Teams collaboration capabilities.
Increase revenues with prioritization of high-value customers
Improve first call resolution (FCR) with intelligent skills-based routing
Easily integrate Microsoft CRM, TeleOpti WFM and 3rd party apps
Track productivity with real-time, visual dashboards
Wondering How To Make Your Contact Center Collaborative?
The Collaborative Contact Center
Enghouse Interactive is proud to be in the Microsoft Technology Adoption Program (TAP) for Microsoft Teams. Microsoft has rated Enghouse Interactive in the top 1% of their Partner Ecosystem
The combination of Microsoft Teams and Enghouse Interactive Customer Experience (CX) solutions creates an easy-to-use, highly flexible, and cost-effective option that delivers premium experience to all your users. When combined with Microsoft Teams, organizations can leverage a wide range of advanced Contact Center functionality including skills-based routing, business intelligence (BI), call recording, quality management (QM) and more using a familiar and consistent approach
Our powerful combined solution helps organization manage all contact center interactions – phone calls, voice messages, email, SMS, chat and social media communications – while leveraging the highly intuitive Teams collaboration capabilities.
Increase revenues with prioritization of high-value customers
Improve first call resolution (FCR) with intelligent skills-based routing
Easily integrate Microsoft CRM, TeleOpti WFM and 3rd party apps
Track productivity with real-time, visual dashboards
Wondering How To Make Your Contact Center Collaborative?
WEBINAR
Microsoft Teams & The Contact Center:
COLLABORATE TO INNOVATE
Robin Gariess
Jacki Tessmer
President & Co-Founder, Nemertes
VP Product Marketing, Enghouse Interactive
The Compelling Quantifiable Case For UCaaS
Increasing Microsoft Teams with your contact center platform improves employee productivity by 30%
View This Infographic by Nemertes Research to Learn More
Compiled By:
Make Your Contact Center More Productive With Team Collaboration
Contact center agents aren’t the only ones serving customer needs, thanks to technology. By integrating Unified Communications (UC) and contact center platforms, one big benefit is to leverage other employees to help solve a customer problem or help close a sale.
Companies that integrate their UC and contact center platforms rate their UC providers 16.8% higher vs. when they are not integrated.
Download this whitepaper to learn more.
Enghouse Interactive - Microsoft Trusted Partner
Enghouse Interactive is a Microsoft Gold Partner. We’ve worked with Microsoft for more than 11 years at the forefront of communications technology, during which time over 600+ customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. So, you can relax knowing you’re in safe hands from start to finish, however complex your vision.
Enghouse Interactive - Microsoft Trusted Partner
Enghouse Interactive is a Microsoft Gold Partner. We’ve worked with Microsoft for more than 11 years at the forefront of communications technology, during which time over 600+ customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. So, you can relax knowing you’re in safe hands from start to finish, however complex your vision.
“Enghouse Interactive is a longstanding successful partner of Microsoft, and is in a select group of contact center vendors in our Technology Adoption Program for Teams… Our goal is to evolve our joint solutions to maximize the value of the customer experience."
- Andrew Bybee, Principal Group Program Manager
Microsoft Calling and Meeting Ecosystem, Microsoft Corp.
Seeing Is Believing - Webinar On Demand
Watch this On-Demand Demo Webinar where Dane Smith, Education and Training Manager and Jacki Tessmer, VP, Product Marketing give a tour of The Collaborative Contact Center and some of the functionality our UCaaS solution has to offer.
Contact Center For Microsoft Teams
By Enghouse Interactive
The Collaborative Contact Center Journey
CONTACT US TO LEARN MORE
Learn More About How To Make Your Contact Center Collaborative
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About Enghouse Interactive
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
Contact Us
Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com
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