Resources

CX Today’s Charlie Mitchell hosts Dave McDowell, Senior Technical Consultant at Enghouse Interactive, discussing the benefits of a Microsoft Teams contact centre integration.

Watch this webinar to receive an overview of our new UCaaS solution and how it will deliver more value to your contact center.

Metrigy’s research confirms the upside in using advanced collaboration tools to enhance the Customer Experience (CX).

Agents become all-knowing and fully-empowered to help customers resolve their issues faster and more easily when using the right kind of AI.

Video-enabled communications are the new normal, while security is the new imperative. Find out how to do both effectively.

ContactBabel engages with decision makers on and off the record. Hear what’s, why and the how behind many self-service decisions.

Metrigy has unearthed the key reasons why and how the most successful companies have deployed and now use Microsoft Teams in the Contact Center and across the organization.

ContactBabel has been tracking the contact center industry for over 10 years and identifies the key areas that have been transformed over the last year, and how best to meet tomorrow’s needs now.

Regulations are restrictive, yet Members want more advanced services while still feeling part of a familial credit union community. Communicate better, to be better to them.

Cloud migrations can be complex yet easy – if you plan the migration properly and have the right expectations. Learn from those that have migrated successfully, to ensure your success.