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Enghouse Essentials Fast-Track Training
Build the skills to deliver smarter customer experiences
Practical training to help you increase confidence, accelerate adoption, and maximize the value of your Enghouse solutions.
Voice of the Customer (VoC)
What You’ll See
Join us for a quick 30-minute webinar where you’ll learn:
- How Voice of the Customer (VoC) works (demo)
- How to identify important customer journey touchpoints
- Best practices on how to implement, to gather the most information
- Tips and Tricks on how to analyze, assess, and interpret the data gathered
Presented by:
Spencer Tidd
– Principal Solutions Consultant
Enghouse Interactive
– Principal Solutions Consultant
Enghouse Interactive
Date: Mar 31, 2026
Time: 3:30 PM EDT
Time: 3:30 PM EDT
Duration: 30 minutes
Upcoming Live Training
| Date | Title | ||
|---|---|---|---|
Apr 30, 2026, 3:30 PM EDT | QMS and EnghouseAI - Activating Transcription, Summarization and Sentiment Analysis | Register | |
QMS and EnghouseAI - Activating Transcription, Summarization and Sentiment AnalysisWhat You’ll SeeCurrently postponed. Date to be determined. Join us for a quick 30-minute webinar where we’ll show you how to:
Presented by: Jeff Lear Solutions Engineer Enghouse Interactive Date: Apr 30, 2026 Time: 3:30 PM EDT Duration: 30 minutes | |||
On-Demand Learning
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TelStrat Analog Recording Upgrades and Simplified Migration to QMS and EnghouseAI
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Communications Center
Setting Up Holiday Greetings in Communications Center
Oct 23, 2025
Communications Center and QMS
Communications Center and Quality Management Suite 2025 Release Update
Sep 30, 2025
Communications Centre
Configuring Call Back to Reduce Wait Times
May 28, 2025
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