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USA Oct 27, 2021 | By LarryE
How to Understand Your Customers To Better Engage with Them

From digital natives to boomers. Anyone with a cell phone and an app, everyone expects more. Customers expect their time to be valued and that any interaction they have with your organization is efficient, leading them to their desired outcome. They also expect to be treated in a highly personalized manner.

USA Oct 12, 2021 | By LarryE
Delivering Better Customer Experiences (CX)

For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening understanding, and acting on what customers are telling you, and by ensuring that you’re providing your staff (front-line, back-office, and support) with the tools they need act efficiently and effectively.

USA Sep 20, 2021 | By LarryE
Enghouse UC
USA Jul 7, 2021 | By LarryE
AI-Enabled Agent Assessment

Contact Center call volumes are increasing exponentially, resulting in supervisors dealing with agent assessments on more of an exception basis than as a normal course of business. While expectations are that all agents will adhere to call scripts, manage conflicts, and comply with regulations while treating customers with empathy. How do you make sure?

USA Jun 24, 2021 | By LarryE
Video – See What You’ve Been Hearing

Integrating video will accelerate the transformation of your contact center into a powerful revenue generator.

USA Feb 18, 2021 | By LarryE
Key Learnings from the Metrigy Webinar (Blog #4)
USA Jan 13, 2021 | By LarryE
Trends and Realities of Successful Organizations (Blog #1)
USA Dec 2, 2020 | By LarryE
Extract Actionable Insights
USA Jul 27, 2020 | By LarryE
Abandon The Status Quo Now: Microsoft Teams Blog #3
USA Jul 7, 2020 | By LarryE
Abandon the Status Quo Now: Microsoft Teams Blog #2
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