Blog

Discover the top contact center events and conferences in the USA for 2024. The events in the list are handpicked by Enghouse Interactive, a leading contact center solution provider, empowering businesses with cutting-edge technology for over 35 years.

Discover the must-attend contact center conferences in Europe for 2024. Join industry leaders and pioneers to explore AI-driven customer engagement solutions and network with professionals at events like the CX Summit, CCW Europe, and more.

Discover leading cloud-based CCaaS solutions. Learn why Enghouse stands out in terms of top-notch reliability, customization, and support. This guide compares the features, pricing, benefits, and limitations of the top 6 providers to help you choose the best for your business.

Explore the top Talkdesk alternatives in the CCaaS market. Discover why Enghouse stands out with its robust features, affordability, and exceptional support. This guide offers an in-depth comparison to help you choose the best CCaaS solution for your needs.

To optimize operations and deliver a premium customer experience, a Workforce Management (WFM) solution is a game changer for any contact center. Enghouse WFM solution specialist Mark Ligi explores the top reasons to consider adopting WFM for your contact center.

Learn how to harness and streamline knowledge for faster, more accurate service responses.

Shep Hyken, customer service and CX expert, debunks five of the most common myths and fears associated with AI and ChatGPT-type technologies related to customer service and experience.

As we move into 2024, momentum around deploying contact center AI is accelerating. Gartner predicts that by 2025, 80% of customer service and support organizations will be applying generative AI. Moving beyond the hype, companies are now looking at exactly how they implement AI in the contact center.

Agent empowerment is vital to contact center success. Empowered agents deliver better service, stay longer, and improve the customer experience.

2023 was a year of change for contact centers! We’ve collected our top blogs from 2023, highlighting key trends that will drive needs in 2024.