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Contact Center for Enterprise
Robust. Reliable. Extensible.
Optimize operational flexibility while maximizing availability of mission-critical contact centers. Regardless of where and how they are deployed.
Local or global, there are no limitations!
Contact Center for Enterprise delivers a flexible and robust omni-channel experience that enables Contact Centers to deliver superior customer experiences (CX) by ensuring that customers reach the right resource the first time. Every time.
Leverage its advanced capabilities that increase agent productivity and effectiveness while improving overall contact center performance. Intelligently manage all omni-channel communications including voice, voicemail, email, SMS, webchat, social media, and video with ease.
Deploy this contact center solution for 24/7/365 operations wherever and however it provides the greatest benefit by offering the industry’s most comprehensive range of Contact Center capabilities:
- Artificial Intelligence (AI)
- Business Intelligence (BI)
- Knowledge Base (KB)
- Outbound Communications
- Self-Service, Chatbots
- Workforce Management (WFM)
- Unified Communications (UC, UCAAS)
- Video
Features and Benefits
Top 9 Benefits of Enghouse Contact Center for Enterprise
High Availability for Unmatched Reliability
Guaranteed SLA 99.999% uptime delivered through industry-leading resiliency, redundancy, and flexibility, to serve your customers with confidence 24/7/365
Premium Security
SOC2, HIPAA, PCI-DSS guarantees customer data protection across cloud-based services
Artificial Intelligence
Capture the Voice of the Customer, across every touchpoint in the customer journey, and understand what the issues are, and why
Video
See what you’ve been hearing. Leverage video to enhance the customer/agent experience, provide detailed visual instructions or to demo capabilities
Self-Service
Provide customer self-service via IVR apps, speech recognition, AI and chatbot driven interactions, along with providing customers with the information they want, when they want it, how they want it. Customers can engage with a live agent anytime they choose to
Operational Flexibility
Deploy locally as a centralized node or globally with a multi-node architecture, integrate with a single or multiple PBX’s or UC solutions as required
Adaptability and Scalability
Easily grow to over 10,000 agents, add or reallocate agents as needed to meet seasonal needs. Manage skills-based agent flows with ease, regardless of where they are deployed
Business Intelligence to Optimize Service
Use customizable, real-time performance tracking to graphically monitor the status of all queues and agents. Detailed views of data across all media types ensure decisions are based on accurate business metrics.
Accelerate Innovation via API driven, Open-standards
Unlimited Integration of third-party applications, with any PBX, Unified Communications or UC as a Service platform, and use single or multiple telephony infrastructure providers
Deployment Options
Your Deployment Choice
Enghouse Contact Center for Enterprise offers multiple deployment options – choose the one that’s right for you!
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